The Role

As a senior content designer on the Client Learning Design (CLD) team within Institutional Wealth Management Services (IWMS), you will design, develop, and deliver a variety of technical digital content and learning solutions that support external clients using the Wealthscape(SM) platform, including online help, standard operating procedures, conceptual information, eLearning, and job aids.

The Team

The CLD team is focused on new innovations and methodologies to close learner gaps by providing meaningful technical digital content and learning experiences for our clients. In this role, you will build learning and technical documentation that supports our client’s onboarding and successful continued use of our platform. You will also collaborate with fellow content designers, subject matter experts (SMEs), trainers, and other cross-functional business partners to build these high-quality experiences.

The Expertise And Skills You Bring

• 5+ years of digital content design, learning/instructional design, or technical writing in a corporate setting
• Strong written and verbal communication skills
• Ability to learn quickly and simplify complex concepts for target users
• Design clear, concise, and task-oriented content
• Demonstrate effective time management, organization, and prioritization skills
• Balance multiple projects and tasks simultaneously
• Manage tasks, issues, and solutions independently
• Editing experience a plus
• Understanding of Agile and design thinking concepts a plus
• Experience with HTML a plus
• Experience in financial services and Wealthscape a plus
• Bachelor’s degree in English, Communications, or related field preferred

The Value You Deliver

• Customer focused through content design creation and delivery
• Make content design decisions independently following analysis, feedback, and input you have received
• Value and implement team and strategy standards, styles, and templates to write accurate, well-designed, and effective content
• Actively collaborate with other team members and contribute ideas to ensure a consistent, unified approach to content solutions that reflect our team brand
• Effectively run projects and consistently meet deadlines while demonstrating accuracy, attention to detail, and ownership of projects from start to finish
• Contribute to discussions outside of day-to-day writing and development, such as emerging learning theories/approaches, analytics, user experience, and other relevant areas
• Samples of content design, learning/instructional design, or technical writing work required

Certifications

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

About Organization

Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $12.6 trillion, including discretionary assets of $4.9 trillion as of December 31, 2023, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 77 years, Fidelity employs more than 74,000 associates with its headquarters in Boston and a global presence spanning nine countries across North America, Europe, Asia and Australia