Senior Specialist, Learning and Development

Job Summary

Responsible for consulting with the business on learning & development design, including but not limited to objectives, approach, content, and delivery. Ensures efficiency and effectiveness of learning & development solutions through project management and assessment. Consults with key stakeholders to produce holistic and innovate learning & development experiences to meet the customer needs.

Job Responsibilities

• Develops, writes and edits deliverables for learning initiatives, leverages learning design. Ensures high-quality content deliverables through editing and quality assurance procedures.
• Develops, analyzes, and designs a variety of learning materials and approach for target audience (e.g., facilitated and non-facilitated interactions).
• Scopes and designs innovative learning experiences in alignment with customers’ needs.
• Collaborates cross-functionally with subject matter experts on learning solutions & experiences.
• Plans and tracks more complex learning projects to successful and timely completion, measures and reports results.
• Identifies issues, diagnoses problems, researches best practices and generates alternatives to drive continuous improvement of learning programs.
• Manages complex internal and external learning & development content, collects and refines relevant content to be leveraged in learning interventions to ensure that such content meets instructional objectives.
• Acts as content moderator for learning communities, ensuring participants are engaged and that communities meet defined learning objectives.
• Designs, develops, and implements leadership development and functional learning solutions. Delivers customized training and team/organizational effectiveness solutions based on business requests.
• Consults with senior leaders to identify business requirements and solutions to knowledge gaps.
• Works collaboratively across organization to ensure flexible and relevant learning solutions, and determines the most cost-effective practices, that provide clear value-add to assigned client organization(s).
• Recommends and designs means to measure the effectiveness of learning initiatives, evaluates and interprets the results.
• Analyzes the usability of new systems, improves interface, system design and task flow.

About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.

An Equal Opportunity Employer, including disability/veterans.

Basic Qualifications

• Bachelor’s Degree and at least 1 year HR experience in an area such as Learning Content, Instructional Design, or Organizational Development; OR, High School/GED and at least 4 years HR experience in an area such as Learning Content, Instructional Design, or Organizational Design.
• At least 1 year experience in curriculum development and designing training and/or organizational effectiveness solutions.
• Experience with performance and process improvement methodologies.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience developing presentations to various audience levels within an organization.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, internally and externally.
• Demonstrated ability to creatively solve problems.
• Intermediate level experience with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor’s Degree in a related field such as Human Resources or organizational development.
• Experience working with web, multimedia tools and learning technologies, such as Articulate Storyline, Articulate Rise, LMS, Mobile Learning, and Learning Management Systems.
• Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
• Experience in retail/healthcare.
• Facilitating working sessions to gather requirements.
• Experience conducting research and root cause analysis.
• Experience with various written means of communication (e.g., storytelling, creating credible, relevant copy, etc.)

Salary Range $76300 – $122200 / Salaried