Senior Instructional Designer

Job Description

Work Location Options: Hybrid

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

The Global Learning and Knowledge Management (GLKM) is seeking a learning professional with extensive experience in instructional design and strong results in transferring training into performance results. This individual will be responsible for leading design projects that will transform learning into a more engaging and interactive process. We are looking for a leader that is accustomed to working in a matrix environment and will partner with leaders and designers to define needs, translate business requirements into performance-based learning and execute innovative learning strategies. The ideal candidate will be able to apply advanced adult learning theories into a practical application-based training strategy. The incumbent will manage the overall curriculum design for the programs and processes they manage while collaborating with Instructional Designers and partners to implement the design products. 

They will closely partner with GLKM team members in delivering a globally consistent training experience that directly impacts the success of American Express and our internal clients. The goal of all programs designed will be to deliver a world class learner experience and drive measurable positive business impact, including top box customer satisfaction results. The successful candidate will have experience in conducting training related Analytics/Design and Development/Implementation with overall program evaluation. This role will have the ability to influence and drive results in a highly collaborative environment while performance consulting with key business leaders on their long-term business needs. The ability to communicate effectively in visual, oral and written form and deliver engaging presentations to business leaders is a critical skill for success. The ideal candidate will design learning strategies that will leverage e-learning and other delivery methods that will support the acceleration of learning as measured in business performance. The ideal candidate will be able to articulate their vision on how training can help deliver performance results that will help our customer care professionals in key measures of customer satisfaction. Proven experience as an Instructional Designer in a global corporate organization is preferable with strong proficiency with industry standard design software (including Adobe Creative Suite, Articulate Storyline 360 and Captivate) and multimedia experience including video production is essential.

How will you make an impact in this role?

• Plan and handle instructional design projects
• Be an expert user and mentor of all approved learning design software used on the team
• Contribute to development and design processes and templates (i.e., best practices, review/feedback, etc.
• Be a leader with vision in instructional design and innovation for best practices and groundbreaking technology, collaborating with other learning professionals and business partners in delivering a globally consistent learning experience
• Promote collaboration, partnership and relationships among the participants and partners in a design project
• Consult, analyze and apply advanced adult learning theories to design and develop application-based learning with the ability to convert strategies to effective and engaging learning experiences
• Provide coaching and mentoring to design team peers
• Develop comprehensive measurement strategies to show business impact and efficiency of learning solutions
• Communicate optimally in visual, oral and written form and deliver engaging presentations to business leaders

Minimum Qualifications

• Experience working in an agile (SAM) and waterfall (ADDIE) design environment
• Bachelor’s Degree or equivalent on-the-job experience is required
• Design learning that reflects an understanding of the diversity of learners, including the proven understanding of cultural differences that may apply
• The ability to apply concepts, techniques and theory of other disciplines to instructional design assessment strategies
• Extensive experience designing, developing and delivering emerging learning solutions including game-based learning, video, micro-learning, simulations and immersive scenarios requiring multiple branching elements
• Strong proficiency with industry standard design software (i.e. Adobe Creative Suite, Storyline and Captivate)
• Strong project management and leadership proficiencies to achieve design target timelines

Preferred Qualifications

• Experience in contact center environments and travel industry is strongly preferred
• Masters in Adult Learning and/or Instructional Design/Technology preferred

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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