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Instructional Design

Remote Learning Support Specialist

Job Type Full-Time  
Experience Level Entry  
Organization Type University  
Pay Range $40k - $50k  
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Position Summary: Reporting to the LMS Manager, the Specialist provides support in Canvas, Zoom and other academic technologies at Yeshiva University. The position is remote and works on Eastern Standard Time [New York]. Preferred schedule is Sunday – Thursday.

Position Responsibilities:

  • Serve as primary resolution resource for Canvas LMS system
  • Provide excellent customer service through the resolution of help desk tickets
  • Administer technical support for Zoom, Canvas, and other technology projects as assigned
  • Troubleshoot technical challenges
  • Work with faculty at all levels of technical competence
  • Develop and deliver training materials such as best practices for Canvas to faculty
  • Continuous learning Canvas related education technologies

Experience & Education Background:

  • High School Degree or GED
  • Experience supporting Canvas at the university level
  • Demonstrated knowledge of online learning and related applications
  • Understanding of FERPA and other regulations applicable to higher education

Skills & Competencies:

  • Self-driven and able to work autonomously
  • Excellent customer support and time management skills
  • Interest in academic technology
  • Professionalism and high attention to detail
  • Proficient with Microsoft Suite

Salary Range:

  • $40,000 – $50,000

About Organization

Yeshiva University provides the highest quality Jewish and secular education of any Jewish university in the world. Our commitment to Torah Umadda means striving for excellence in all academic and Jewish learning.

Yeshiva University has a cutting edge Career Center to educate and empower students and alumni to succeed at every stage of their career. The Career Center partners with employers, alumni, and community supporters to create opportunities and find useful resources.

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