Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Program Manager – Mandatory Training

Overview

The Learning & Development team is looking for a Program Manager – Mandatory Training to drive our mandatory training strategy forward by ensuring seamless program execution, strong stakeholder collaboration, and process optimization at scale. Success in this role requires exceptional project management skills, a consultative approach, and the ability to navigate complex global business needs.

This role is responsible for managing a high-volume portfolio of mandatory training programs, partnering with internal teams, external vendors, and technical experts to ensure timely delivery, operational efficiency, and regulatory compliance. The ideal candidate is a problem solver who can streamline processes, improve the learner experience, and proactively address challenges in a fast-paced, matrixed environment.

Role

In This Position, You Will

• Lead the end-to-end project management of compliance training programs, ensuring seamless execution from design to deployment across multiple regions.
• Act as a strategic consultant to the business, ensuring training programs align with regulatory requirements, business needs, and L&D strategy.
• Manage multiple training programs simultaneously, working across functions to balance priorities, timelines, and resource constraints.
• Oversee global training rollouts, ensuring an optimized processes that is efficient and improves the learner experience.
• Coordinate with LMS administrators, content creators, and external vendors to ensure technical readiness, including audience segmentation, communication plans, testing, and troubleshooting.
• Use data-driven insights to monitor training completion rates, learner engagement, and compliance requirements, making recommendations for continuous improvement.

All About You

The ideal candidate for this position should:

• Excel at project and program management, with the ability to manage a high volume of training releases per year.
• Have experience in stakeholder management, with the ability to partner with compliance, legal, HR, and business leaders to align training programs with business priorities.
• Be a consultative problem solver, proactively identifying challenges and proposing scalable solutions.
• Have strong technical acumen, with experience working with LMS platforms and digital learning tools to ensure effective course deployment and tracking.
• Thrive in a fast-paced, matrixed environment, managing multiple priorities and adapting to evolving business needs.
• Be data-driven, using analytics to measure training effectiveness, identify trends, and drive decision-making.

Preferred Skills & Attributes

• Experience in a highly regulated industry and knowledge of compliance training best practices.
• Expertise in process improvement and operational efficiency, with a track record of optimizing training workflows.
• Ability to build relationships and influence stakeholders at all levels.
• Strong written and verbal communication skills, with the ability to simplify complex topics for diverse audiences.

Salary Range

$114,000-182,000

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

R-243324

About Organization

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.