Operations Training Manager

At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: You will be joining the Global Facilities Operations team as the Authentication Training Manager, reporting into the Senior Operations Leadership Team.  You will provide leadership & professional development to the global training team and create & maintain the robust training infrastructure needed for the Authentication Operations team to drive world-class results for eBay sellers and buyers.  You will also partner closely with global site leadership to ensure the effectiveness of training programs and of the training team.  

What you will accomplish: 

• Lead a 12-15 member team through daily training activities & tasks.
• Oversee all aspects of instructional design, program management, facilitation, and experience creation.
• Collaborate with Authentication Operations leadership to develop robust long-term training strategies.  
• Direct the creation & global standardization of product line & brand specific training content for new & existing authenticators; Collaborate with AG Operational Excellence leader to enhance effectiveness of standard operating procedures for non-authentication facility processes.  
• Ensure that individual training is tracked & recorded timely & effectively; Provide guidance to global site leadership on the execution of new & refresher training requirements. 
• Analyze & understand relevant data sets to drive improvements within the training & operations spaces.

What you will bring: 

• Bachelor’s Degree or equivalent experience in learning strategies and curriculum & content design.
• Demonstrated success in training design and program implementation in an operational setting.
• Experience working globally in high growth, fast paced and change environments.  
• Strives for continuous improvement and actively pursues operational excellence, rigor, and process definition. 
• Ability to hire and develop a team of direct reports that build relationships with leaders & associates within their buildings and with their global peers. 
• Ability and willingness to travel 20-25% of the time, including internationally.  

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.

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About Organization

At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive — no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.