Manager Learning & Development and Knowledge Management
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
Who we’re looking for
Toyota and Lexus’ Brand Engagement Center (BEC) is looking for a highly motivated and qualified Learning and Development and Knowledge Management Manager to in our world-class contact center.
Reporting into the Senior Manager, Operations Support, this role will lead, identify and prioritize Brand Engagement Center job specific training.
What you’ll be doing
- Lead, develop and deliver job-specific training for all Brand Engagement Center job-specific functions for both TMS and external business partners and for all job levels within the BEC.
- Contribute to thought leadership on instructional design/knowledge management best practices and implementation of blended learning, including identifying and implementing innovative technologies and approaches.
- Maximize learning resources to address all Operations key priorities, initiatives, campaigns, systems updates/conversions, and long-term strategic objectives and ensure all Facilitators are effective, inclusive, energetic proponents of the BEC Learners
- Ensure Team Members are effective contributors in all aspects of Content Creation and management of knowledge articles to ensure content is accurate, current, and easily accessed by the end user at their time of need.
- Leverage and manage external consulting development services and learning/knowledge management solutions to ensure speed of delivery and development costs are within allocated budget. Ensure the solutions are effectively used to maximize their impact on the end users.
- Oversee team development, including hiring, performance appraisals, coaching and leadership development to foster a culture of excellence, diversity, inclusivity, and creativity
What you bring
- Bachelor’s degree
- Proven professional experience in all aspects of the learning function: content development, facilitation/delivery, content management, knowledge management, change management, human performance improvement, skills measurement and assessment
- Strong leadership skills
- Experience with team development, including hiring, performance appraisals, coaching and leadership development to foster a culture of excellence, diversity, inclusivity, and creativity
- Exceptional written communication, facilitation, and interpersonal skills
Added bonus if you have
- 10 years of professional experience in all aspects of the learning function: content development, facilitation/delivery, content management, knowledge management, change management, human performance improvement, skills measurement and assessment
- Demonstrated skills with authoring tools and a learning management system
- Training certifications: CPTD (Certified Professional in Talent Development from ATD – Association for Talent Development)
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
About Organization
At Toyota, we’re known for making some of the highest quality vehicles on the road. But there is more to our story. We believe in putting people first and creating opportunities for our team members to build careers as unique as they are. As one of the world’s most admired brands, we are leading the way to the future of mobility, so everyone can move freely, happily and comfortably. We have big dreams and believe that nothing is impossible.