The mission of the USC Suzanne Dworak-Peck School of Social Work is to improve the well-being of vulnerable individuals and communities, advance social and economic justice, and eradicate pressing societal problems in complex and culturally diverse urban environments throughout Southern California, the nation, and the world. Our commitment to this mission is realized through a holistic approach, achieved by providing students with experiential, practice-, and competency- based learning, and culturally responsive training that is informed by empirical evidence and best practices.
The Suzanne Dworak-Peck School of Social Work at the University of Southern California seeks a Technical Support Specialist to support digital learning platforms’ seamless integration and functionality. The primary focus is to help and guide faculty, staff, and students in using online learning platforms such as Canvas, Brightspace, and Zoom. Provides consultative services on multimedia hardware and software for faculty, staff, and students. Assists with developing documentation for staff and student training, end-user procedures including operational and security procedures. Interprets policies and procedures. Networks with professional counterparts inside and outside the university. The ideal candidate will have a blend of technical expertise, strong communication and collaboration skills, a customer-focused approach, adaptability to technological advancements, and a commitment to ensuring the effectiveness and efficiency of online learning platforms within the School of Social Work.
One-year Fixed-term Appointment
The Learning Technology Support Specialist will be responsible for, but not limited to:
Minimum Requirements:
Preferred Qualifications:
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.
The hourly rate range for this position is $32.79 – $38.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
#LI-AW1
Minimum Education: Specialized/technical training, Associate’s degree, Combined experience/education as substitute for minimum education Minimum Experience: 1 year Minimum Field of Expertise: Experience in computer center operations within a multi-platform environment for networks, operating systems and applications. Working knowledge of networks and collaboration tools. Solid understanding of information technology concepts for voice and data systems, and ticket system for problem tracking and/or study in networking and/or computer information systems. Specialized knowledge of and experience with audio-visual equipment.
About Organization
The University of Southern California is a leading private research university located in Los Angeles, the capital of the Pacific Rim.
This is the official LinkedIn presence for the University of Southern California. This account is managed and mediated by the staff of USC University Communications. Content (including posts from 3rd parties) that include videos, photographs, opinions and links to content outside of this channel do not necessarily represent the University of Southern California’s academic goals or opinions.
Community guidelines: Alumni and students are welcome to post professional updates and news. Posts containing solicitations, product placements, derogatory or inflammatory comments are prohibited and will be removed. Off-topic comments will also be removed.