Supports the company’s need to ensure newly hired and existing internal and vendor employees are properly and professionally trained in a variety of skills. Collaborates with enterprise business leaders and team members to identify and assess training needs. Designs, develops and implements engaging and effective learning solutions to expand individual and organizational skills, including e-learning programs. Works with management and business team members to develop and maintain knowledge bases that include reference materials, system procedures, and leader and instructional guides to ensure program integrity. Facilitates classroom and virtual learning activities and programs focused on technical systems, skill development, on-the-job employee coaching and customer-centric service related topics.
Knowledge, Skills and Abilities
Instructional Design and Knowledge Management experience, preferred
Looking for a candidate who is agile with experience in a high volume, fast paced environment.
Proficient in all MS Products required; working knowledge of MS Teams helpful.
Willingness and ability to travel to other Company locations may be required, based on business need (10-20%)
Additional Knowledge, Skills and Abilities
Education: Bachelor’s Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
Experience: 2 – 4 years – or Associates Degree equivalent plus 4 – 6 years.
Knowledge: General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills.
Decision Making: Makes decisions related to a wide variety of situations within determined limits. Interprets guidelines and procedures, applying judgment and discretion. Decisions influence portions of a project, client relationships and/or expenditures.
Supervision Received: Works independently under general supervision. Work is reviewed for overall adequacy in performing tasks.
Leadership: Provides guidance and training to less experienced staff as needed. Takes a lead role in group, team or project.
Problem Solving/Operations/Direct Work Involvement: Develops solutions to a variety of problems, typically of moderate scope and complexity. Refers to and interprets policies and practices for guidance.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below middle management levels. Communication is primarily task-related and involves creating and delivering varied types of messages and information.
About Organization
At MAPFRE, we are committed to protecting what is most important to you. That's why, we are the largest Spanish insurer in the world, the largest multinational insurance company in Latin America and one of the 10 largest European groups in terms of premium volume.
With 90 years of experience, we are proud to provide innovative insurance solutions and services to protect people and companies across the globe.
Our corporate purpose is about being by your side every step of the way, accompanying you to move forward with peace of mind, contributing to the development of a more sustainable and supportive society. Because our raison d'être is to work every day giving the best of ourselves, always standing by the almost 31 million customers who trust in us.
We have a presence on the five continents, guaranteeing solvency, promoting innovation, providing the best service and acting with integrity.
At MAPFRE, we believe in people power. Our multicultural, diverse team is the driver of our success, making our vision and mission possible, contributing talent, passion and experience on a daily basis.
If you want to know more about MAPFRE, visit the “Life at the company” section of our website. Welcome to MAPFRE!