Learning Program Specialist

Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

Amwell is seeking a motivated, dynamic, results-oriented, and collaborative Learning Program Specialist with exceptional project management skills to join the Learning team. This role will be responsible for organizing, managing, implementing, deploying, and evaluating learning projects, programs, and training initiatives. This role requires a passion for learning and development, strong organizational skills, and the ability to work collaboratively with various stakeholders. This role will report to the Director of Learning Design & Programs.

Core Responsibilities:

Program Development and Management:

• Organize, manage, and assist with developing comprehensive learning programs that align with the company’s goals and objectives.
• Conduct learning needs analysis to identify skill gaps and training needs.
• Steer the developing of curriculums, instructional materials, and assessments.
• Manage and coordinate aspects of learning programs, including scheduling, logistics, and participant communication.

Instructional Design:

• Utilize adult learning principles and instructional design methodologies to create engaging and effective training materials and events.
• Develop learning content and training resources using various tools and technologies.

Facilitation and Delivery:

• Host and assist facilitation of training sessions, workshops, and webinars for employees at all levels.
• Conduct thorough quality assurance testing of training content to ensure accuracy, clarity, and functionality, identifying and resolving any issues before deployment.
• Effectively coordinate the distribution and/or deployment of training materials across various platforms, ensuring accessibility and user engagement for a seamless learning experience.

Evaluation and Improvement:

• Collect and analyze feedback and performance data to identify areas for improvement.
• Make data-driven recommendations to enhance training programs and initiatives.

Collaboration and Communication:

• Collaborate with subject matter experts, department heads, and other stakeholders to ensure alignment of training programs with business needs.
• Communicate effectively with participants, trainers, and team members.
• Promote a culture of continuous learning and development within the organization.
• Develop and execute communication strategies to effectively inform stakeholders about upcoming training events, course deployments, and Learning Management System (LMS) updates, ensuring timely and clear dissemination of information.

Qualifications:

• Bachelor’s degree in Education, Instructional Design, Human Resources, or a related field AND/OR 3 to 5 years of experience in learning and development, instructional design, or a related field.
• Proven experience in designing and delivering effective training programs.
• Awareness of adult learning principles and instructional design methodologies.
• Proficiency with e-learning authoring tools (e.g., Articulate, Captivate) and learning management systems (LMS).
• Excellent facilitation, presentation, and communication skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.

Additional information

Job Level: P2

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!  

The typical base salary range for this position is $59040- $81000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

About Organization

At Amwell, we digitally empower our clients’ health care ambitions.

It starts with our future-ready platform—a convergence of technologies, services, and devices that enables care delivery at scale, anytime and anyplace.

But it’s not just products, it’s partnership. We connect providers, payers, and innovators, working alongside them to create an ecosystem of care that spans across in-person, virtual, and automated care. Powered by dedicated experts and industry-leading technology, we fulfill our commitment to reliable execution today and in the future.

And behind everything we do is an unwavering pursuit of better outcomes for our clients. Together, we deliver on the bold promise of transforming care delivery and making care more accessible to all.