Learning & Development Specialist I

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for a Learning and Development Specialist I to join BrokerLink. Working out of our offices in our Atlantic Region on a Permanent, FT Basis.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP – Registered Retirement Savings Plan with Company matching
• ESPP – Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• ‘Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2023

What the Role Entails:

• Training brokers in a hands-on environment on personal insurance EPIC workflows, insurance product, customer service, portals, and other necessary skills. This includes developing, creating, implementing, and facilitating training programs for new and existing employees in alignment with other provincial, national, and corporate objectives.
• Liaising and collaborating with other training professionals to develop training and training materials consistently across all regions as required.
• Participating in various Learning & Development initiatives to provide training on both a local and wider scale.
• To be in alignment with various corporate and distribution departments to support them to achieve their objectives. Build and maintain strong relationships with BrokerLink employees at every opportunity.
• Collaborating effectively with other Trainers to exchange ideas, information, and experience.
• Performing training assessments to evaluate participants’ learning. Reporting to Management any deficiencies in skills/knowledge, demonstrated by learners, that may impact job performance. Conducting post-training evaluation of participants’ application of new skills and knowledge.
• Maintaining new and existing training materials, supplies and equipment. Maintaining records on completed training programs.

The Successful candidate will have:

*If you feel you have the equivalent skills, please apply*

• Adult Education Certification is an asset.
• CAIB 1 & 2 or three CIP courses
• 3 years of Insurance experience as a Personal Insurance Advisor
• Strong customer service
• Attention to detail
• Facilitation and teaching abilities
• Nova Scotia, New Brunswick, and/or Newfoundland insurance licenses are an asset
• Ability to use the following programs:
  • EPIC, MS Office Suite, Insurer Portal use, various program delivery platforms.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage – https://www.brokerlink.ca/campaign/discover-brokerlink

About Organization

Since 1991, we’ve had a vision: to build a network of trusted insurance brokers across the country, working directly in the communities we serve. With over 200 branches and 3,000 employees, we’re proud to say that BrokerLink has become one of Canada’s largest and most reliable insurance brokerages.

The BrokerLink companies are subsidiaries of Intact Financial Corporation (TSX: IFC) and are affiliated with Intact Insurance Company and Jevco Insurance Company.