Learning & Development Manager

Job Type

Full time

PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and “Scruffy City”, names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.

Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.

Summary of Position:

As PetSafe Brands’ (PSB) Learning and Development Manager, you will work with the Director of Learning & Organizational Development on the Human Resources team to evolve our recently centralized L&D Center of Excellence (COE).  In this role, you will identify organizational learning needs and design, develop, and deliver talent development solutions that advance PSB’s business strategy while setting high standards for training excellence. Your expertise and experience in designing and delivering engaging content and programs will enhance the engagement, productivity, and performance of our teammates and leaders. If you excel at fostering a culture of learning, leading with energy, collaborating with humility and a growth mindset, and applying a high standard of excellence and accountability in all that you do, you would be a great fit for our team at PSB!

Responsibilities:

• L&D Strategy and Execution: Partners with the Director of Learning & Organizational Development to create an integrated talent development and performance management strategy and leads the design and delivery of L&D initiatives.
• Instructional Design Expertise: Applies the ADDIE model (or similar approach) to identify skills, knowledge, or performance gaps and design, deliver, and manage learning solutions – for staff, professional, and management-level teammates – which include but are not limited to in-person or virtual instructor-led workshops, digital e-Learning courses, assessments and coaching, and leadership programs.
• Facilitation: Facilitates and/or leads a team responsible for facilitating courses and programs such as New Teammate Orientation (NTO), Expression of Interest (EOI) job shadowing program, and our annual Career Development Week.
• Management and Professional Development: Design, develop, and deliver training for managers and teammates on topics such as performance ownership, candid conversations, growth mindset, and management effectiveness, among other career and professional development topics and skills.
• Leadership Development: Partners with the Director of Learning & Organizational Development and PSB Executive Team to design, develop, and deliver leadership programs.
• Technical and Compliance Training: Administers annual compliance training leveraging third-party compliance content and serves as a consultant to our customer service and technical training team as needed.
• Maximize Learning with Technology: Responsible for the effective administration and utilization of PSB’s Learning Management System (Workday Learning) and the integrated content from vendor partners such as compliance courses and the LinkedIn Learning library.
• Program Effectiveness: Evaluate the effectiveness of learning solutions through surveys, assessments, and performance metrics, and make continuous improvements and strategy recommendations.
• Diversity, Equity, and Inclusion: Leads and engages our Diversity Champions to execute our DEI strategy, promoting an inclusive culture where all teammates feel they belong.
• Collaboration: Collaborates with department leaders and subject matter experts to develop or source customized training materials and programs as needed.
• Global–Mindset: Partners with HR Business Partners and global offices to align and promote engagement in learning and development initiatives and programs.
• Vendor Management: Source, evaluate, and manage vendor partnerships as needed.
• Budget Accountability: Manage and track expenses to meet the L&D budget, ensuring efficient use of resources.

Specifications:

• Proven experience in instructional design, curriculum development, and facilitation with a focus on manager and teammate development.
• Knowledge of learning and development principles, adult learning theory, curriculum design, needs assessments, and evaluation methodology.
• Proven ability to design and deliver training for varying audiences including field, staff, and corporate teammates and leaders.
• Experience with learning management systems (LMS) and other training delivery platforms and technology (e.g., Workday Learning).
• Experience with authoring tools (e.g., Articulate).
• Experience leading DEI initiatives, preferred.
• Strong written communication skills.
• Strong presentation and public speaking skills with the ability to facilitate training and propose new ideas with clarity and simplicity
• Ability to develop relationships effectively at all levels of the organization
• Certifications to facilitate assessments or vendor content such as Clifton Strengths, DISC, Situational Leadership, or others, is a plus.

Education and Experience:

• Bachelor’s degree in a relevant field of study (e.g., Educational Psychology, Instructional Design, Organizational Development, Human Resources, or related field)
• 5+ years’ experience designing, developing, and delivering learning and development initiatives

Accountabilities:

• Metrics associated with L&D initiatives as well as teammate engagement and performance (e.g., engagement survey data, retention rates, course/program attendance, learning transfer assessments, and course survey data)
• Manager Effectiveness Index and Talent Development Index
• L&D budget allocation

Relationships:

• Reports to Director Learning & Organizational Development, HR Team
• Partners with cross-functional leaders and teammates
• Works collaboratively with HR team globally
• Works effectively at all organizational levels, including collaboration with Executive Leaders

Benefits

Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.

About Organization

PetSafe Brands is the leading manufacturer of pet products with an overall purpose of unleashing freedom for pet parents by keeping their pets happy, healthy, and safe​. Our family of brands include PetSafe® (www.petsafe.com), Invisible Fence® Brand (www.invisiblefence.com), SportDOG™ (www.sportdog.com), Kurgo® (www.kurgo.com) and Premier Pet™ (www.premierpet.com). We are a company driven by innovation and dedication to our customers and communities. Since our founding in 1991, PetSafe Brands has grown into an international corporation selling in over 52 countries and is expanding its reach every day. Our portfolio includes a wide array of electronic training and containment systems, waste management products, fountains, pet doors, innovative treats and much more. We are headquartered in Knoxville, TN but have remote offices in various places across the globe.

At PetSafe Brands, we have an open environment in all of our offices which lends itself to collaboration and a team-oriented culture. We are dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassments.

We have a culture of wellness that engages and partners with our associates in their health. In our Knoxville HQ we have an onsite fitness center and medical clinic, and we reimburse remote associates the cost of a gym membership. A massage therapist comes onsite weekly, and we have lunch and learns often to educate our associates in their health.

Career development is also a huge part of our culture. Our online learning platform helps partner with our teammates for their development needs as well as hosting live courses each month.

The best part of our culture is arguably bringing your dog to work! It is a great reminder of why we do what we do!