Learning Design Specialist

Bring your drive for excellence, team orientation, and customer commitment to Independence; help us renew and reimagine our business and shape the future of health care.  Our organization is looking to diversify, grow, innovate, and serve, and we are looking for committed, empowered learning-oriented people to join our team.  If this describes you, we want to speak with you

In this role, the Learning Design Specialist creates and delivers effective learning solutions for targeted audiences within or across functional areas of Independence. This role collaborates closely with subject matter experts and other learning specialists to develop learning materials and deliver learning that supports enhanced job performance and increased productivity.

Needs Assessment

• Perform job and task analysis.
• Analyze performance data.
• Identify learning needs.

Instructional design (60%)

• Devise and propose effective learning strategies and solutions that include classroom and virtual instructor-led training, eLearning, microlearning, and blended learning.
• Define learning/performance objectives and create content outlines, curriculum plans, and other design documents to guide the development of learning content and evaluations.
• Follow Independence University design/development standards to create engaging, high-quality learning materials and compelling learning content that enhance the retention of learning, including participant guides, instructor guides, presentation files, handouts, job aids, videos, audio files, and other learning objects.
• Logically organize complex information.
• Design, develop, and customize learning content; repurpose existing content into new learning solutions.
• Design and develop learning activities and sustainers, knowledge checks, and pre/post assessments that enhance the learning process.
• Create and use high-impact instructional graphics.
• Create assessments for reinforcement, including situational and scenario-based questions.
• Use authoring tools to create eLearning courses, microlearning modules, simulations, video, audio, and animation.
• Curate and incorporate available learning resources (e.g., reference materials, electronic books and documents, Lynda.com assets) into blended learning solutions.
• Maintain, update, and store existing curriculum and course materials in a central repository.
• Manage review/approval processes, including SME and quality reviews.
• Conduct train-the-trainer activities.

Learning delivery (20%)

• Schedule, prepare, and facilitate virtual and classroom sessions as needed. 
• Provide post-session follow-up and learner desk-side support as needed to enable learning transfer as needed.

Evaluation

• Create and implement Level 1 (reaction), Level 2 (learning), and Level 3 (behavior) evaluations.
• Report data to the Learning Manager, and make recommendations for changes and enhancements to learning programs.

Project Management

• Manage multiple small- to medium-scale projects simultaneously.
• Estimate time and resources necessary to develop and deliver learning solutions.
• Develop and document project schedules.
• Monitor and communicate status of work in progress; alert stakeholders to potential risks and conflicts.
• Achieve project milestones/end results.

Knowledge and Skill Requirements

• Solid foundations in instructional design methodology (ADDIE) and adult learning theory.
• Excellent written and oral communication skills, including instructional, facilitation, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to engage and build productive relationships with team members, subject matter experts, and business partners.
• Extensive knowledge of Independence business systems, processes, policies, procedures, and products.  
• Intermediate to advanced proficiency in office productivity (Microsoft Office), course authoring (Articulate Storyline 2), multimedia development (Adobe Creative Suite), and virtual presentation (Skype for Business) tools. 
• Strong project management skills.

Experience and Education Guidelines

• Bachelor’s degree or equivalent experience in Learning and Development, Instructional Design, Business, or Human Resources.
• A minimum of three years of training delivery experience.
• A minimum of three years of experience developing instructor-led, eLearning, and blended learning solutions.

Hybrid

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Diversity, Equity, and Inclusion

At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.  

About Our Company

Serving nearly 10 million people in 25 states and the District of Columbia, including 2.5 million in southeastern Pennsylvania, Independence Health Group is the leading health insurance company in the Philadelphia region, and we’re expanding across the country. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations.  For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

Equal Employment Opportunity

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.