Learning and Talent Development Partner

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we’re committed to always doing the right thing. As one of the fastest-growing hospitality brands, we’re all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Learning and Talent Development Partner

This exciting, dynamic role will be integral to the Learning and Talent Development team. This all-encompassing role wears multiple hats and will be responsible for creating and implementing training programs that enhance Team Member skills and knowledge, increase productivity, and improve overall performance. The ideal candidate will have a passion for learning and development, a strong track record of designing and delivering effective training programs, and a proven ability to motivate and engage employees.

The Learning & Talent Development Manager will also have strong interpersonal, written, and facilitation skills to communicate and educate on various courses and workshops (facilitated, self-guided, and hybrid) for our Team Members at all levels throughout their Shake Shack journey!

Job Responsibilities And Duties

• Crafting Exciting Development Programs and Resources: Get ready to unleash your creativity as you design dynamic programs that resonate with our team’s goals and light up our Team Members’ experiences! You’ll be building leadership development programs, tools, and resources for our Restaurant and Home Office teams.
• Bringing Development Programs to Life: Step into the spotlight by coordinating and facilitating inspiring leadership sessions and psychometric evaluations—both in-person and virtual—while orchestrating a smooth delivery of unique development programs that empower everyone to elevate their performance.
• Boosting Program Success: Become our feedback guru! Dive into surveys and evaluations to assess the effectiveness of our programs and transform insights into actionable improvements that make a real difference. You’ll provide data-driven recommendations to influence continuous improvement.
• Building Knowledge Libraries: Be the architect of knowledge! Develop and curate engaging learning resources like exciting manuals, guides, and training materials that support our team’s growth journey.
• Mastering Training Logistics: Take charge of the behind-the-scenes magic by coordinating all logistics for our programs—from scheduling to supporting the virtual experience—ensuring everything runs like clockwork!
• Embracing Innovation and Technology: Stay ahead of the curve by exploring the latest industry trends and innovative solutions in learning and development, bringing fresh ideas that energize our training initiatives.
• Powerful Collaboration: Team up with Leaders and subject matter experts to create synergy, ensuring our programs align perfectly with organizational goals and cater to the evolving needs of our Team Members.

Knowledge, Skills, Abilities

• Knowledge of adult learning principles: Understanding how adults learn, different learning styles, and designing training programs that appeal to all types of learners.
• Training design and delivery: Knowledge of instructional design principles and techniques, including creating training materials, facilitation, and evaluation of training programs.
• Needs analysis: Ability to analyze the training needs of Team Members and develop training programs that meet those needs.
• Communication skills: Excellent verbal and written communication skills to convey information effectively, provide feedback, and present training sessions/programs.
• Project management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines with strong attention to detail.
• Change management: Ability to manage change effectively and promote the adoption of new processes and behaviors.
• Knowledge of learning technologies: Understanding learning management systems, e-learning platforms, and other technologies that support training and development. AI experience is a plus.

Education Requirements

Requirements – Education, Experience, Physical, and Competencies

Bachelor’s Degree

Master’s Degree – Preferred

Education or Certificate Details

Degree in Human Resources, Organizational Development, Education, or Related Field

Work Experience

4-6 years

Related Experience

Minimum 5+ years of relevant work experience with expertise focused on leadership development, professional services experience highly preferred

Preferred Technical Skills

Adobe Suite, Articulate, WorkDay Learning

Physical Requirements

Precise hand/eye coordination

Basic keyboarding or other repetitive motions

Operation of heavy equipment or operation of vehicles

Lifting/pushing objects weighing over 10 lbs.

Climbing and working in awkward and cramped positions

Competencies

Self-Development & Growth

Interpersonal Skills & Empathy

Effective Communication

Knowing the Business

Organization & Delegation

Driving & Delivering Results

Innovation + Creativity

Dealing with Ambiguity

Inspiring + Development Others

Managing Work + Continuous Improvement

Benefits At Shake Shack

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities
• Eligibility criteria applies

Pay Range – $78,265.00 – $126,060.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.

Click the “Apply” button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we “Stand for Something Good.”

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

About Organization

Shake Shack sprouted from a hot dog cart in Madison Square Park (NYC) to support the Madison Square Park Conservancy’s first art installation. The cart was quite the success, with Shack fans lined up daily for three summers.

In 2004, a permanent kiosk opened in the park: Shake Shack was born. This modern day “roadside” burger stand serves up the most delicious burgers, hot dogs, frozen custard, shakes, beer, wine and more. An instant neighborhood fixture, we welcomed people from all over the city, country and world who gathered together to enjoy fresh, simple, high-quality versions of the classics. The rest, as they say, is burger history.

And since day one, it would not have been possible without our stellar team! As a member of the #ShackFam, you can expect an exciting work atmosphere with a culture focused on family, fun and community.

We’re committed to providing equal opportunities for success, removing obstacles and fostering a culture of diversity, inclusion and empowerment to ensure that Shake Shack continues to be a great place to work. That’s why we’re so proud to have earned 100% on Human Right Campaign’s 2019 Corporate Equality Index for LGBTQ-inclusive workplace policies and practices, a designation that highlights the core of our ethos here at Shake Shack.