Learning and Development Operations Specialist

The mission of the Office of Human Resources is to strategically partner with the university community as a comprehensive, innovative, and results-oriented department modeled on the very best human resources practices. We deliver a variety of services and programs, which underscore a commitment to inclusiveness, respect, fairness, effective service delivery, and accountability. We strive to be proactive, consultative partners meeting the needs of employees and operations across the institution and to lead efforts to attract, retain, develop, and engage world-class faculty and staff.

Working in UO Human Resources provides a unique opportunity to promote diversity, equity, and inclusion in our workforce. We strive to be champions for building and supporting a community that reflects a rich variety of racial and ethnic, socioeconomic, gender and sexual orientation, disability, cultural, and intersectional identities. We encourage applications from those whose experience has prepared them to contribute to our commitment to diversity and inclusion, from individuals who have been historically marginalized and currently underrepresented in higher education, individuals who may have taken time off for family reasons, or who have achieved excellence in non-traditional pathways outside of higher education.

The HR Programs and Services unit manages the university’s benefits, medical leaves, work-life, HR compliance, learning and development, and recognition programs for all employees. The unit provides HR support services to the campus community through the HR Service Center and is responsible for generating and distributing HR communications to all university employees. The unit develops and maintains HR programs in collaboration with campus stakeholders to support university leadership and institutional priorities.

HR Programs & Services is a unit within Human Resources in the Finance and Administration portfolio. Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Our employees perform a wide range of functions including offering essential financial tools and support to the university’s many departments, providing key resources to employees, and keeping the campus safe, clean, accessible, and beautiful.

Position Summary

The Learning & Development Operations Specialist serves as a member of the Human Resources Learning & Development (L&D) team, providing logistical management and operational coordination for L&D projects and programming, and primary implementation of compliance training. This position routinely exercises appropriate discretion and initiative on time-sensitive decisions, projects, and programs requiring a high level of accuracy and attention to detail.

The Learning & Development Operations Specialist reports to the Learning & Development Manager and is responsible for managing logistics for in-person and virtual training sessions across the University of Oregon. This position plays a critical role in managing L&D reporting, data analysis, and creating and distributing evaluative materials. As the front line for responding to L&D inquiries, this position will regularly interact with internal and external partners, leadership, faculty, and staff, manage role accounts, and create and maintain a customer response database. In addition, the Learning & Development Operations Specialist will analyze processes, provide recommendations, and create standard operating procedures.

This position is responsible for the implementation and management of the University’s policy-based compliance training requirements. The Learning & Development Operations Specialist also serves as administrator for one of UO’s primary learning management systems. Strong critical thinking, problem-solving skills, and the ability to exercise independent judgment while executing unit priorities are essential.

This position demands a firm commitment to serving the University with sensitivity and professionalism. The person in this position must support diversity and inclusion in every aspect and responsibility associated with the job. The ability to handle confidential material appropriately and maintain an institutional perspective is also critical.

This position is based in Eugene with some level of flexibility including the option to work on-site or hybrid. All adjusted work arrangements require supervisor and leadership approval.

Minimum Requirements

• Bachelor’s degree OR an equivalent combination of skills, experience, or education AND
  
• Three years of progressively responsible and relevant professional work experience with an emphasis on operations and logistics.

Professional Competencies

• Ability to work successfully both independently with appropriate discretion, and in a collaborative team environment.
  
• Strong organization and time management skills, including the ability to demonstrate initiative, set priorities, and achieve goals.
  
• Demonstrates professionalism, confidentiality, excellent analytical skills, and exceptional written and verbal communication skills.
  
• Proficiency in Word, Excel, and Outlook (or similar software).
  
• Ability to communicate complex processes and procedures in a clear and effective manner to diverse audiences through verbal and written communication skills.
  
• Experience that demonstrates success with tasks requiring a high level of accuracy and attention to detail.
  
•  Knowledgeable in interpreting and adhering to processes and procedures to ensure compliance in both routine and non-routine scenarios.
  
• Commitment to, and experience in, working effectively with people from a variety of diverse backgrounds in support of a welcoming and inclusive environment.

Preferred Qualifications

• Experience with event coordination or complex logistics involving multiple stakeholders.
  
• Applicable experience in creating and managing large-volume data reports.
  
• Applicable experience in drafting standard operating procedures or processes.
  
• Experience working in an institution of higher education or the public sector.
  
• Experience with an enterprise system (e.g. PeopleSoft, Epic, etc.) or a learning management system.

FLSA Exempt: Yes

About Organization

Nestled in the lush Willamette Valley, with an easy drive to both the Pacific Ocean and the Cascade Mountains, the University of Oregon is renowned for its research prowess and commitment to teaching. The UO is one of just two Pacific Northwest members of the prestigious Association of American Universities, a consortium of 62 leading public and private research institutions in the United States and Canada.