Intern, Learning Management System support

Discover Vanderbilt University Medical Center: 

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Learning Platforms & Analytics

Job Summary:

Job Summary

Opportunity for undergraduate or graduate students interested in obtaining personal exposure to VUMC by serving in an internship allowing the individual to gain exposure to and develop a better understanding of the variety of operations and services within the defined department.

Key Responsibilities:

• Serve as a point of assistance for all admin and learner support in VUMC’s LMS, establishing positive and effective collaborative working relationships with end users, coworkers, admins, and vendors.
• Work closely with Learning and Development teams and other course creators to load and manage settings for eLearning modules (SCORMS), create and maintain ILCS, and process mass enrollments.
• Test and QA modules to ensure they meet technical and quality standards.
• Manage roles and permissions for those with administrator access.
• Work closely with LMS vendor to resolve technical and non-technical system issues, manage data migrations from HR systems, collaborate with VUMC IT support when needed.
• Conduct scheduled and as-needed audits and updates of current learning content.
• Create reports and analytics on learning data for department use.

Technical Capabilities:

• Quality Management (Novice): Developing a systematic process of checking to see whether a process or service is meeting specific requirements
• Program Management (Novice): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
• Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Communication (Intermediate): Clearly, effectively and respectfully communicates to employees or customers
• MS Office applications (Intermediate): Excel, Word, Outlook, and Teams

Core Accountabilities:

• Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance. 
• Problem Solving/ Complexity of work: Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement.
• Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements.
• Team Interaction: Individually contributes to project/ work teams.

Core Capabilities:

• Supporting Colleagues: Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services: Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner. –
• Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
• Ensuring High Quality: 
• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.-
• Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond. –
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• Managing Resources Effectively
• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. 
• Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
• Fostering Innovation: Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

• Less than 1 year

Education

• High School Diploma or GED

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled