Instructional Designer, SRV

You could say we’re at the center of the center.

Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future – in the here and now.

Job Overview

Position Schedule: Full-Time

Responsible for producing performance-based, interactive learning experiences to meet the business needs of the division/branch so they can effectively meet associates’/clients’ needs. Works in a collaborative team environment and uses proven instructional design methodologies to analyze learning needs, design and develop content, define measurement strategies and assess the effectiveness of learning programs.

Responsibilities Can Include, But Are Not Limited To

• Applies design concepts to achieve blend percentages between knowledge application and knowledge transfer.
• Rapidly designs and develops learning content collaboratively with peers and stakeholders through the use of heat maps and punch lists.
• Adheres to time estimates and project management processes as established by the department and the industry.
• Leads sessions with SMEs and stakeholders to analyze needs and map business area requirements for training programs
• Represents and advocates for the division, financial advisor or branch team roles.
• Collaborates with subject matter experts and training specialists throughout the firm to analyze needs, develop appropriate learning objectives, and gather/maintain information.
• Establishes a process and schedule for regular audits of learning programs to:
  • evaluate overall alignment with business objectives.
  • ensure that the most current information is included
• Selects and recommends appropriate media and delivery methods for coursework.
• Leads design efforts of learning programs of varying scales from inception through evaluation within designated timeframe
• Adheres to department and Compliance quality standards and ensures appropriate implementation of courses.

Benefits

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Hiring Minimum: $59886

Hiring Maximum: $98752

Skills/Requirements

• Bachelor’s degree in Instructional Design, education-related field, or equivalent work experience.
• 2 – 4 years in an instructional design/development position preferred.
• Demonstrated knowledge of adult learning principles required.
• Strong knowledge of key instructional design concepts and practices.
• Strong written and oral communication skills – demonstrated ability to produce clearly written learning materials and articulate key concepts in a clear, succinct manner
• Proficient in MS Office products.
• Working knowledge of current online development tools preferred

Problem Solving

Identify, recommend, and implement learning solutions for business areas based on analysis of learner needs. Use creativity and sound judgement required to engage learners and determine the level of interactivity, in order to achieve desired learning outcomes in courses. Resolve conflicts between subject matter experts when design decisions reach an impass. Analyze and evaluate the effectiveness of courseware after release and develop actionable strategies and solutions if desired results are not achieved. Industry regulations, internal policies, procedures, and guidelines provide guidance and present constraints in problem solving.

Decision Making

Decisions made in this position can be complex and non-routine. Most decisions pertain to gaining agreement on content to be included in a course, the level of interactivity, and the selection of the appropriate development tool or media. Instructional Designers will review, analyze, and facilitate discussion to ensure content directly supports performance-based learning objectives. Decisions are guided by department standards with review by team leaders.

Span Of Influence

Instructional Designers will be responsible for designing learning materials that provide the financial advisor, branch team and/or HQ associates with the appropriate knowledge and skills to be successful. Poor decisions could have negative impact on client investments, raise compliance issues, and subject the firm to regulatory action. They will interact with partners, leaders, and associates throughout the firm to help shape implementation strategies and identify associated business measures.

Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We’re proud of our associates’ contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

About Organization

Edward Jones, a Fortune 500 firm, provides financial services in the U.S. and through its affiliate in Canada. The firm’s nearly 19,000 financial advisors serve more than 8 million clients with a total of $1.7 trillion in client assets under care. Edward Jones’ purpose is to partner for positive impact to improve the lives of its clients and colleagues, and together, better our communities and society.

Through the dedication of the firm’s 50,000 associates and our branch presence in 68 percent of U.S. counties, the firm is committed to helping more people achieve financially what is most important to them.