Instructional Designer, Learning & Development

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. This individual will focus on developing digital learning experiences across Xfinity Growth, Innovation, & Experience (XGIE) and Comcast Business. This role will partner closely with the following key stakeholders – learning partners– to develop learning assets and platforms that enable business strategies to be realized. In addition, the ideal candidate will have proven problem-solving skills and learning software/platforms technical acumen.

Job Description

Core Responsibilities

• Assists in learning content development and design using authoring tools and media. Articulate 360 and Adobe Creative Cloud skills required. 
• Collaborates with peers to build highly effective learning and performance support materials and manage projects effectively. 
• Participates in working sessions with leaders, peers, and SMEs to design and develop learning initiatives, such as: new learning product development and redesigns of existing learning products. 
• Communicates learning product development progress to partners – maintaining a facilitative approach, listening for both passive and active feedback and iterating based on that feedback along the way. 
• Creates inclusive learner experiences, including using global accessibility standards and ensuring that all learners, regardless of identity, feel included and represented in the content. 
• Develops e-learning, virtual (vILT), and in-person (ILT) learning adhering to internal style and brand guidelines. 
• Executes deliverables, such as: prototypes, storyboards/video scripts, journey maps/experience narratives, content strategy/design documents, and other instructional materials. 
• Applies Agile/Scrum methodology to co-create products, test, deploy, and improve in an iterative fashion. 
• Prioritizes and plans project tasks, monitoring progress and documenting project issues through a project management tool to ensure clear communication with project team. 
• Consistent exercise of critical thinking, learner-centered design thinking, and cross-teams collaboration. 

Demonstrated skills include: 

• Ability to think strategically and exercise critical thinking to troubleshoot and problem-solve quickly and effectively.
• Ability to consult with learning peers to develop and execute solutions accordingly.
• Communicate effectively with peers.  Ability to explain the benefits and functionality of the learning and how it can help achieve specific goals.
• Knowledge and ability to apply adult learning theories and models based on learner moment of need to drive employee performance.
• Intermediate technical and coding skills.
• Stay up to date on industry trends. 
• A growth mindset and staying current with the latest instructional design/digital technologies and trends. 
• Passion for Diversity, Equity, Inclusion, & Accessibility 

Minimum Qualifications:

• 1 or more years working job history in instructional design or related field.
• Experience with HTML, JavaScript, and CSS and digital adoption. Prompt engineering experience a plus.
• Degree or Certification in programming or Instructional Design 
• General LMS experience. Workday is preferred.
• Proven ability to develop learning products in a range of formats: pdf, e-learnings, e-books, video and iterate based on feedback. 
• Foundational knowledge in Camtasia, Articulate 360, Adobe Creative Cloud and/or other similar programs. 
• Must have a portfolio of examples of digital work. (We will only consider applicants with a portfolio). 

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
  
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.
  

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Skills:

Adult Learning Theory; Content Development; Problem Solving; Articulate Storyline; Instructional Design; Critical Thinking; Learning Design; Communication; Team Collaboration

Salary:

National Pay Range: $53,606.85 USD-$125,641.05 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the  compensation and benefits summary on our careers site for more details.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years