Instructional Designer

Position Summary

The Instructional Designer analyzes, designs, and develops educational programs that will address the needs of JetBlue corporate and operational Crewmembers, while fulfilling Federal Aviation Administration (FAA) requirements for regulatory and non-regulatory training programs when applicable. As part of this role, the Instructional Designer manages client relationships, designs highly effective training and performance support materials, develops thoughtful, needs-based deliverables, and manages projects effectively. This involves partnering with stakeholders across the organization to analyze needs, recommend the right delivery option(s), design the solution, and support the implementation and delivery of the training program. The Instructional Designer should also be able to develop online or print-based instructional materials to adhere to internal Style & Brand guidelines. 

Essential Responsibilities

• Works with Leadership and peers to design, support, and maintain strategic initiatives including but not limited to: new program development, program evaluation, course maintenance, and process documentation
• Works independently, with Subject Matter Experts (SMEs), or with guidance from peers or Leadership to design, develop, and support educational programs as assigned, including but not limited to: eLearning, classroom training, virtual training, media, and other learning support materials
• Partners with peers to effectively contribute to all phases of training development including content development, release, support, evaluation, and the revision cycle
• Establishes, influences, and communicates guidelines and recommendations for process and procedure related to instructional design, content development, and project management
• Provides quality assurance on developed content
• Supports SMEs and peers in user experience and eLearning software/media tools
• Plans work, monitors progress, and documents project issues through an online project management tool 
• Keeps abreast of new and developing trends in training and adult learning and applies them to Learning Design initiatives
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s degree; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• One (1) year of experience leading or managing projects with multiple stakeholders
• One (1) year of experience in a field related to adult learning, instructional design, professional development, curriculum development, or performance improvement 
• Proficient with Microsoft Office suite 
• Ability to research, analyze, and synthesize information/data and provide appropriate recommendations for learning solutions
• Excellent verbal and written communication skills, including a strong attention to detail 
• Excellent organizational skills
• Agile and flexible to contribute to multiple project types simultaneously
• Ability to manage multiple tasks simultaneously
• Ability to work well with others as part of a team
• Ability to work well under pressure, meet deadlines and adapt quickly to changing information and priorities
• Available for occasional overnight travel (10%)
• Must pass a ten (10) year background check and pre-employment drug test 
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Master’s degree in a field related to adult learning, instructional design, professional development, curriculum development, or performance improvement 
• Four (4) years’ experience in a field related to adult learning, instructional design, professional development, curriculum development, or performance improvement 
• Airline industry experience
• Proficient with learning development tools, such as Articulate Studio or Storyline
• Experience using MS Project, Workfront, or other project management software
• Experience consulting with clients to determine the best instructional solutions and/or strategies
• Proficient with SharePoint

Crewmember Expectations

• Regular attendance and punctuality 
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

About Organization

When JetBlue first took flight in February 2000, our founding goal was to bring humanity back to air travel, and over two decades later, we still put our customers, crewmembers and communities at the center of everything we do.

Before we even had aircraft to fly, our founders selected five values to guide us, which are safety, caring, integrity, passion and fun. These core values shape our culture and empower our 25,000 crewmembers to deliver a meaningful JetBlue Experience to more than 40 million customers that fly with us each year to nearly 100 cities in the U.S., Caribbean, and Latin America.

We’re proud to be New York's Hometown Airline®, and a leading carrier in Boston, Fort Lauderdale - Hollywood, Los Angeles, Orlando, and San Juan.

Please note: If you have concerns or complaints that require response, please visit http://jetblue.com/chat.