Instructional Designer I

1.0 FTE Full time Day – 08 Hour R2443777 Hybrid 109012002 Shared Svcs TDS Research-ED Admin SBC Technology & Digital Solutions PALO ALTO, 1830 Embarcadero, California

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Day – 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

Instructional Designers are responsible for developing effective online training for staff and providers across Stanford Health Care. This is achieved through proper assessment, planning, development, delivery, and support of Electronic Health Record (EHR) and technology online education in partnership with various stakeholders. At their core, Instructional Designers develop eLearnings and manage an online knowledge base to ensure robust and in- depth remote training for users outside the classroom. Instructional Designers are also tasked with assessing the impact and scale of each digital training campaign to optimize and improve each iteration

Locations

Stanford Health Care

What You Will Do

• Develop and maintain digital content (ie. eLearning, snippets) for assigned areas of responsibility
• Partner with internal and external stakeholders and subject matter experts to develop appropriate digital training solution(s)
• Provide timely and accurate reports to stakeholders regarding training completion rate and volume
• Assign appropriate eLearning modules for required training
• Complete administrator duties within Learning Management System
• Manage and report various Informatics Education metrics and surveys
• Training & Education
• Assess, design, develop, and maintain online training/education storyboards, documents, materials, and files.
• Support achievement of target educational goals for various departments, projects, or employees.
• Collaborate with other trainers, educators, Informaticists/Analysts, and Subject Matter Experts to ensure delivery of effective and accurate online training to impacted users.
• Collaborate with the Information Technology Department, business leads, other stakeholders, and management in the planning, design, implementation, and evaluation of online training programs.
• Integrate knowledge of organizational policies, procedures and guidelines into educational programming.
• Assign appropriate online training for users.
• Document and monitor new hire EHR/Technology competency.
• Support
• Assess, develop, and deliver communication to target audiences regarding complex system changes.
• Validate online training curriculum and training materials.
• Recommend improvements to existing digital offerings.
• Provide training completion reports to both internal and external management.
• Provide EHR/Technology product updates and optimization training.
• Other
• Support maintenance of Informatics Education knowledge base content.
• Obtain and maintain associated certifications and subsequent New Version Trainings
• Performs other related and incidental duties as needed or required.

Education Qualifications

• Associate’s in Instructional Design, Instructional Technologies, Adult Learning, or other related degree or equivalent combination of Education/Experience Bachelor’s preferred

Experience Qualifications

• 4+ years of Instructional design experience

Required Knowledge, Skills And Abilities

• Knowledge
• Understand health care workflows and EHR/Technology functionality.
• Integrate general medical terminology during training development when appropriate.
• Apply EHR/Technology knowledge to assess education requests and end-user needs.
• Apply industry-standard adult learning, online training, and coaching principals and methods.
• Identify metrics that monitor training program efficacy.
• Experience working with the Epic Electronic Health Record (EHR) preferred.
• Skills
• Apply project management concepts and methodologies.
• Execute identified plan regarding available information, constraints, and anticipated risks.
• Moderate Learning Management Systems.
• Apply adult learning theory and methodology to online training development.
• Diagnose and resolve complex online training issues.
• Focus on customer service and high-quality service offerings.
• Possess appropriate interpersonal skills for inter-departmental collaboration and success.
• Develop written, oral, instructional, and presentational material at a professional level.
• Leverage high-functioning analytical ability and solution-oriented approach.
• Abilities
• Complete identified tasks and activities with intended outcomes and within expected timeline.
• Identify problems and potential solutions for training and support issues.
• Communicate concepts in elegant, concise, eloquent form to clients at all organizational levels.
• Foster effective working relationships and build consensus across business areas
• Share feedback professionally and tactfully to both internal and external partners.
• Propose innovative training methodologies and approaches.
• Work independently or part of a team.
• Intermediate-level professional with moderate online training development experience. Learns to apply existing skill set within the context of EHR/Technology education. Primarily responsible for on-going work and resolving problems of limited scope and complexity; works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making.
• Performs the more routine online training development and execution. From a learning capacity, completes basic education materials, project supports project, and other duties.
• Developed subject matter expertise in assigned areas of specialty
• Developed understanding of adult learning principles and theory
• Developed understanding of techniques, processes, and procedures to complete tasks in creative and effective ways
• Works on problems of limited scope; routine in nature. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Works under limited guidance and within broad guidelines
• Provides general guidance and support to junior staff
• No direct reports
• Assist with orienting and providing on-the-job skills training to others
• Supports users at varying levels depending on assigned area(s) of responsibility.
• Almost daily interaction with business partners’ employees and Information Technology partners.
• Proficient in the MS Office Suite applications.

Licenses and Certifications

• None

These Principles Apply To ALL Employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $64.58 – $85.57 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

About Organization

Stanford Health Care, with multiple facilities throughout the Bay Area, is internationally renowned for leading edge and coordinated care in cancer care, neurosciences, cardiovascular medicine, surgery, organ transplant, medicine specialties, and primary care. Throughout its history, Stanford has been at the forefront of discovery and innovation, as researchers and clinicians work together to improve health, alleviate suffering, and translate medical breakthroughs into better ways to deliver patient care. Stanford Health Care: Healing humanity through science and compassion, one patient at a time.

At Stanford Health Care, your career is supported within a distinctive hospital culture. This environment compliments the pioneering, collaborative atmosphere that has earned us our worldwide reputation for excellence.