Instructional Designer – Customer Service

Instructional Designer – Customer Service

Kenosha Branch12355

Uline Way, Kenosha, WI 53144

Have a passion for designing engaging learning tools to ignite the potential in others? Support learning and development for Uline’s customer service team as an Instructional Designer! In this role, you’ll design and develop learning solutions and training programs to empower our people to deliver legendary service.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

• Develop quality learning materials for in-person, eLearning and video training modules that align with Uline standards.
• Collaborate with leadership to identify learning needs and to create learner-focused content.
• Create standards for consistent training delivery and measure program effectiveness.
• Track emerging instructional design and technology trends to develop new procedures and techniques to improve training effectiveness.

Minimum Requirements

• Bachelor’s degree in instructional design or technology, education or a related field.
• Experience with rapid-authoring, audio and video editing tools and workflows.
• Strong communication and interpersonal skills.
• 3+ years of experience in the customer service industry preferred.

Benefits

• Complete medical, dental, vision and life insurance coverage and other wellness programs.
• 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks
• First-class fitness center.
• Beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

About Organization

In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company.

Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,700 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 848-page catalog reaches businesses nationwide, offering 40,000 products always in stock for quick delivery.

With over 9,000 employees in North America, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX; Reno, NV and Seattle, WA, as well as international locations near Toronto and Edmonton, Canada and in Mexicali and Monterrey, Mexico.

Uline is a drug-free workplace.