Instructional Designer – Burnaby, BC

Salary: $75,000 – $95,000

Actual compensation within the range will be based on experience

We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide. 

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all – we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

The Instructional Designer works with wider Learning & Development peers and the Canadian Retail Central Operations Team to design and develop learning solutions for delivery though virtual, face-to-face, or self-led learning, during all stages of store development and growth. This can be in support of Annual Strategic Priorities, Business As Usual Activity or as required in response to the changing needs of the Business. 

Key Responsibilities

• Design, storyboard and build high-quality learning products such as eLearning and live virtual and in-person learning solutions to support ongoing skills and knowledge development for Retail Team Members, including Retail and Optometry Partners, Opticians and Eyecare Consultants.
• Create learning resources, instructional materials, participant and facilitation guides, presentations, job aids, Huddles and other learning resources and reference materials
• Become Subject Matter Expert and additional administrator for our in-house Learning Management System (LMS) 
• Provide first line technical support for learning management solutions (LMS, virtual learning rooms, collaboration channels etc); investigate and resolve technical issues associated with learning systems and tools. Partner with our vendor for 2nd line technical issues.
• Design and moderate virtual learning rooms and collaboration channels.
• Act as a technical reviewer during the development and production of digital learning assets.
• Conduct data analysis and statistical reporting to demonstrate measures of success and learning ROI.
• Proactively work with other departments and project sponsors to ensure a ‘one team’ approach to Retail Team Member Development
• Actively participate in continued professional development

What We’re Looking For 

Essential

• 5+ years of experience in learning and development, e-Learning development and instructional design roles, in a Retail context
• Excellent knowledge of e-learning authoring and digital production/editing tools (Articulate 360, Rise, Vyond, Camtasia, Adobe Creative, InDesign etc)
• Strong understanding of- and experience applying- a Systems Approach to Training
• Demonstrated proficiency using training technologies to produce a variety of learning products including eLearning, classroom training materials, blended learning programs, microlearning, learning guides, webinars, and videos.
• Skilled in virtual classroom production tools/skills (MS Teams)
• Proficiency in MS Office and excellent skills in MS Word, PowerPoint and Excel
• Excellent written and presentation skills
• Strong customer obsession and deep interest in the personal and professional development of others
• Ability to self-manage in order to plan, prioritize and deliver a heavy workload, at pace, in a flexible manner
• Ability to work in a fast-paced, evolving and growing business
• Ability to adapt to short notice change
• Ability to build and manage stakeholder relationships
• Live the Specsavers behaviours and instil them in others

Nice to have 

• University degree or specialized degree/diploma in Adult Education or Instructional Design

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day 
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus 
• Healthcare spending account
• Health and dental benefits effective on your first day 
• Team and company social events 

Behaviours We Value 

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term 

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.