Instructional Designer

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Instructional Designer (Instructional Systems Designer/ISD) is responsible for proactively reviewing training needs, presenting delivery media recommendations and developing learning solutions to address performance gaps identified by our business partners and/or assist in the development of our associates. The ISD utilizes instructional design and performance improvement processes to analyze, design, develop, implement and evaluate instructional materials and development programs. Deliverables include instructor led, blended, e-learning and m-learning instructional curricula, supporting job aids and other learning materials, communication and reference materials, and Train the Trainer sessions for facilitators. This is a Hybrid position working in-office Monday, Tuesday and Wednesday and virtually on Thursday and Friday.

How You’ll Shine:

• Multi Media Courseware Design:  Design training programs and processes (including facilitator materials, outlines, activities, e-learning modules, videos etc.) for Travel + Leisure Co. internal business clients (Resort Operations, Corporate HR, new and existing), with both operational and leadership topics. Develop course methods and facilitator/participant materials that integrate instructor-led facilitation (including virtual), blended approach, case studies, experiential learning exercises, and e-learning/m-learning modules.
• Project Management: Manage multiple ISD projects supported by multiple Subject Matter Experts, Co-creators, content reviewers, and facilitators. Execute deliverables within established parameters of time and budget. Execute on the projects developed, ensuring alignment with Travel + Leisure Co’s goals, L&D enterprise priorities, and Corporate Business partner priorities.
• Measurement, Reporting & Support:  Design, deploy and report on post-course assessments, and make recommendations based on results. Serve as an L&D SME and provide consultative and actionable support for the Learning Management System. Support the “Learning Consortium” LMS administrator user-base.
• Facilitation:  Facilitates Train the Trainer sessions for the materials developed as part of the design process.
• Other: Miscellaneous tasks as required by the role

What You’ll Bring:

• Bachelor’s degree in Learning & Development / Adult Learning / Business Management or Facilitation/Instructional Design (or like discipline) with a virtual learning concentration. Work experience can be utilized in lieu of the educational requirement.
• 3+ years of experience with basic project management skills related to Training Content Development desired
• 3+ years developing learning experiences desired
• 2+ years of hospitality industry experience desired
• Working knowledge of Instructional Systems Design (ISD) methodology and Facilitation techniques
• Working knowledge of classroom and e-learning instructional design, text, video treatments\strategies
• Knowledge of techniques for the evaluation of learning
• Working knowledge of integrating courseware with a Learning Management Systems (LMS)
• Ability to communicate with individuals of varying backgrounds.
• Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to prioritize and multitask in a time sensitive environment.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Required: PC skills including Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Required: Knowledge of remote meeting software (Zoom, MS Teams)
• Desired: Utilization and administration of SCORM compliant Learning Management Systems (i.e. Workday Learning)
• Desired: Working knowledge of Courseware (eLearning) development software (i.e. Articulate Storyline)
• Desired: Basic knowledge of the Adobe graphic software suite (Photoshop, Illustrator, InDesign) desired

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You’ll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: 

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. 

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Job Requisition: R-92278