Instructional Design Manager

Our Opportunity:  

Chewy is hiring an Instructional Design Manager to manage a team of Instructional Designers within Fulfillment Operations!  This role will support crafting and delivering learning solutions to drive consistency in learning content, implement appropriate technology solutions, and advance strategic priorities in learning that improve our FC operations. This role will provide leadership to a creative team charged with building and maintaining blended curricula coordinated into daily operations practices that optimize quality and productivity performance. 

What You’ll Do: 

• Manage a team of Instructional Designers & editors and direct integration of their work with other departments’ needs. 
• Build infrastructure and process methods to optimize the best learning solutions for business needs. 
• Assure Instructional Designers stay aligned to daily operations needs and priorities and have access to the right subject matter experts in each process. 
• Guide the development of new programs and maintain and improve current learning initiatives through the design process. 
• Build and maintain mechanisms to supervise execution and ongoing improvement of learning programs and content. 
• Develop designers and improve their skills in the instructions design process, assuring they maintain key skills and understanding of current industry tools and technologies. 
• Collaborate with external support teams including, but not limited to ARO, Quality, Engineering, and Systems identify and implement business solutions and process changes. 
• Collaborate with internal Learning Operations, Chewy Leadership Academy, and Strategic Process Integration Teams to amplify best performance outcomes, engage with content for daily learning, and enhance our team member experience. 
• Drive a strategy to optimize various learning methods companywide (e.g. coaching, job-shadowing, online training, soft skills practical training, skilled-trades training, VR/AR, video, blended, etc.) 

What You’ll Need: 

• Bachelor’s degree or higher in Industrial/Organizational Psychology, Instructional Design, Information Technologies 
• Demonstrated ability to lead a creative design team 
• 5+ years validated experience leading teams and/or as a Program Manager, Training Manager, or similar 
• Expertise in project management methods and tools 
• Validated solid understanding of adult learning methodologies and ability to build practical, applicable, and results-driven learning infrastructure 
• Ability to work with cross-functional teams to implement new processes & technology for training applications 
• Ability to lead short-term and long-term projects and deadlines 
• Demonstrated experience in learning systems integration. 
• Proficient in MS Office and Learning Management Systems (LMS) 
• Proficient in current Learning Design software (Articulate, Vyond, Illustrator, Etc.) 
• Strong understanding of LMS content integration 
• Ability to work in a fast-paced distribution environment 
• Able to travel (minimal <10%) and work flexible schedules / shifts as needed to support a 24/7 fulfillment network 

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com. 

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About Organization

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.

We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.

At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.

Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.

We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.

We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.