Global Learning Performance Lead, NAM

Job Description :

Which company will you join?

From Arthur Guinness to Johnnie Walker, our business was founded on people of outstanding character, and in 250 years, nothing has changed. We’re the world’s leading premium alcohol company! Our brands are industry icons including Johnnie Walker, Crown Royal, Bulleit and Buchanan’s whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness. Our success is thanks to the strength of our people, in every role. It’s why we trust them with our legacy and why we reward them with the career-defining opportunities that they deserve. Our ambition is to build the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the very best people!

At Diageo, our purpose is to celebrate life everywhere, every day. To do that, you will join an organization that is passionate about customers and consumers, and proud of what they do. Diageo teams constantly set high goals and then try hard to exceed them. We are also an incredibly diverse organization, and we value each and every one’s talent and personality.

The Global Learning & Inclusion team (made up of Learning Performance Leads, Learning Experience and Inclusion and Diversity) is focused on accelerating capability building for our diverse workforce, by adopting precision learning and dynamic skills approaches – through engaging, immersive, and inspirational learning experiences.

We support and equip teams to build the knowledge, skills, mentality, and confidence to deliver on core and emerging priorities, to enable the shifts needed to accelerate delivery of our Growth Ambition and goals.

Purpose of Role

The main focus of this role is to lead the development and delivery of an aligned strategy for our North America (NAM) business – focused on priority skill areas (core or emerging) e.g., Digital, Commercial, ESG, Leadership/Management Development, and to provide experienced L&D performance partnership to key NAM customers and functions. The role of the Learning Performance Lead is to act as:

• Are strategic partners – crafting innovative and pioneering learning experiences for diverse global audiences – building organizational capabilities and skills to fuel business growth and performance and enhance our people’s career.
• Use data and insights to bring external and internal standard process/trends, identify gaps (skills& capabilities), optimize programs and measure success –with a focus on delivering quantifiable impact.
• Collaborate efficiently with market and functional partners and CoE’s on joint strategies, while forging partnerships with SMEs, ERGs (and other networks), ensuring learning experiences are culturally tailored, resonate with diverse learning styles and preferences.
• Are accountable for the creation of structured and targeted learning experiences – clearly articulated from outcome to impact, with playbooks to ‘guide’.
• Demonstrate behaviors and values in their work, placing Diageo’s performance ambition at the heart of all we do, delivering a skills-powered competitive advantage.

Dimensions:

Financial

Scope and lead the learning budget for North America Learning: US$1.5m – 2m to enable implementation of the strategic roadmap to drive required performance outcomes for the business unit.

Complexity

Work across multiple functions, and teams to ensure optimal engagement and agreement to drive successful implementation of the skills strategy – globally and locally.

Leadership Responsibilities and Decision – Making Rights

Mobilizing and orchestrating a broad range of cross-functional partners to enable skill acquisition, enhancement, and application. Decides on the best approach to operationalizing the skills strategy – including type of capability interventions, resource and budget requirements, and success measures.

Key Accountabilities

• Leverage analysis, and insights, to define strategy in skill area (core and emerging) for all learning and enablement programmes – both internal and external, including the development of goals, objectives, targets, and key performance metrics.
• Build a long-term vision that defines how skill maturity impacts business performance and is perceived both internally and externally e.g. innovative, pioneering, impactful. Use analysis to understand the performance need, not the training need. Ensure priority focus is on the critical things that need to be performed and done.
• Leverage internal/external data to drive insights about emerging future-focused (critical) skills. Understand the skills and capabilities that will be required and the transition states for skill progression and maturity.
• Work with cross-functional partners to establish targets related to learners’ experience such as: simplicity, usefulness, relevance, skill adoption and application.
• Act as the Global Learning and Inclusion point of contact for North America. Engage and influence customers, shaping a coherent global-local narrative that drives alignment about the biggest priorities, and clarity about roles and accountabilities to address these.
• Co-ordinate resources (CoE, Learning operations, market/function, external) to ensure right level of support is provided to designated region or function.

Qualifications and Experience Required

• Knowledgeable and experienced practitioner in learning & development – with demonstrated expertise in the application of established instructional design and delivery methodologies e.g. ADDIE.
• Experienced in the design, development and deployment of skills taxonomies, frameworks, and strategies to assess skill levels and progression.
• Strong relationship skills – with performance advising expertise – has acted as an expert and trusted advisor to senior customers, accountable for organizational diagnosis – to define response to business-critical skills deficits (current and emerging).
• Demonstrated track-record in critical thinking and planning (externally and internally focused).
• Ability to prioritize and act with agility.

Diversity statement:

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for Diageo to succeed and realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Worker Type: Regular

Primary Location: 3WTC

Additional Locations:

Job Posting Start Date: 2024-08-29

Salary Range:

Minimum Salary: $136275

Maximum Salary: $227125

At Diageo certain roles are eligible for additional rewards, including annual incentive payment and stock awards. US-based employees are eligible for healthcare benefits, retirement benefits , short-term and long-term disability coverage, basic life insurance, wellness benefits and industry leading parental leave, among others.  (Benefits/perks listed may vary depending on the nature of your employment with Diageo and the country where you work.)  The salary range displayed is the salary range for the role’s primary location.