E-Learning Instructional Designer/Developer
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
The Opportunity
The Training and Development team is seeking an Instructional Designer/Developer with the expertise and enthusiasm to create dynamic and impactful online learning solutions. The Instructional Designer/Developer will establish strong partnerships within Manulife by collaborating with subject matter experts from various departments. The candidate will need to demonstrate proficiency in online delivery methods to effectively support the advisors we serve. They should be self-motivated, adaptable, and excel in a fast-paced environment.
Our ideal candidate will be customer-oriented with a background in Adult Education/Training and/or Instructional Design. The successful candidate should possess a strong ability to absorb and retain information and be adept at working autonomously.
Responsibilities
- Design, develop, and manage innovative e-learning courses, applying sound instructional design principles and collaborating with various specialists and stakeholders.
- Utilize a range of tools and products to create engaging learning materials, while ensuring professional and interactive course delivery.
- Serve as project manager for e-learning course design and development, incorporating accessibility requirements and conducting analysis of test results and evaluations.
- Implement Continuing Education Learning and project pipeline strategies, collaborating with internal clients, subject matter experts, and cross-functional project teams.
- Build and maintain strong relationships with key stakeholders, anticipate training needs, and develop project schedules with detailed client communication.
- Stay updated on industry innovations, design standards, and copyright laws, and complete administrative tasks including formative and summative assessments.
What motivates you?
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
- University/College degree in an education-related field preferred (B.Ed., Adult Education, or equivalent).
- 2-3 years of formal instructional design experience, including needs assessment using ADDIE or similar design models.
- Knowledge and application of adult learning principles.
- Proficiency in creating engaging content using Articulate suite and Adobe cloud.
- Excellent verbal and written communication skills.
- Bilingualism in English and French is a strong asset. If the successful candidate is located in Québec, proficiency in both languages will be required to support clients from various jurisdictions outside of Quebec.
- Strong organizational and interpersonal skills.
- Ability to influence across all levels.
- Open to traveling from time to time and able to work (Tuesday, Wednesday, Thursday, and subject to change) from one of our offices.
What can we offer you?
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
Values-first culture
- We lead with our Values every day and bring them to life together.
Boundless opportunity
- We create opportunities to learn and grow at every stage of your career.
Continuous innovation
- We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
- We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
- We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Organization
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.