Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. 

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. 

Create what’s next with us. Let’s define tomorrow together. 

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey!

Key Responsibilities: 

The Director of Airport Operations (AO) Learning Design and Delivery plays a pivotal role in the strategic development, continuous improvement, and successful implementation of top-tier, comprehensive airport operations training for employees at over 350 stations worldwide. This individual is tasked with leading and implementing strategies to guarantee that training initiatives are delivered on time, maintain high standards, and fulfill all regulatory and corporate training effectiveness and efficiency metrics. The Director will collaborate with leaders in business, technology, and HR to pinpoint business challenges and craft suitable learning solutions. They will keep abreast of the latest trends and innovative technology applications in corporate learning to inform United’s strategic direction in this area. This leader will also track performance metrics to gauge training effectiveness and provide support to leadership at the station and regional levels for various training needs, including initial, recurrent, and specialized training sessions. A key responsibility includes leading, mentoring, and supporting the design and delivery team to assess resource management requirements and advocate for adequate staffing for initiatives. The ideal candidate will possess a solid background and a successful history in training design and delivery, using their expertise to improve learning outcomes for frontline employees. 

• Oversee the innovative design and delivery of transformative learning programs for all AO operational groups
• Craft learning strategies to build capabilities and proficiencies and empower our talent to provide the best service to our customers
• Collaborate with business, HR, and customer leaders to pinpoint skill gaps, proficiencies, and development needs across departments
• Shape learning experiences to diverse learning styles, using the latest industry trends and standard processes
• Lead and influence a high-performing, cross-functional learning team, fostering a culture of innovation, collaboration, and service 
• Integrate groundbreaking technology into our learning landscape 
• Use metrics to reveal the impact of our learning initiatives on performance, retention, and overall success 

Qualifications

What’s needed to succeed (Minimum Qualifications): 

• 10+ years of related experience, including 5+ years managing a successful team 
• Knowledge of facilitated and non-facilitated training methodologies and tools
• Ability to educate, communicate, negotiate, and influence with all levels of management to produce outcomes
• Ability to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlines
• Ability to creatively tackle problems while working under pressure
• Ability to show good judgment, take initiative, and make decisions to accomplish job duties
• Ability to work closely with peers to ensure successful learning outcomes
• Professional demeanor with excellent and timely follow-up required
• Must be self-motivated and have an enhanced ability to prioritize and plan in a fast-paced environment
• This role is based in Chicago and follows a hybrid scheduling model that supports a blend of in-office and remote work

What will help you propel from the pack (Preferred Qualifications):

• Knowledge of Airport Operations 

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. 

The base pay range for this role is $155,895.00 to $212,410.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.