Digital Courseware Lead

The Department of Business Services at the University of Virginia (UVA) seeks applications for Digital Courseware Lead for the UVA Bookstore.  Over its first two hundred years, the University of Virginia has been at the forefront of producing global citizen leaders, groundbreaking research and scholarship, and world-class patient care. As the University enters its third century, we continuously seek to define and redefine ourselves, motivated by our shared passion for discovery, innovation, community, service, and social justice. One of the University’s top priorities is to create a living, learning, and work environment that supports—and challenges—our academic community. To achieve its mission, the University must be a place in which all faculty, students, and staff are active participants in its work, where those groups historically excluded from participation in University life are present in numbers that prevent isolation of the spirit and of the mind, and where each individual is conscious of how they contribute to the creation and dissemination of knowledge that enhances the well-being of our community, our state, our nation, and the world.  

Responsibilities: 

• Coordinate the delivery of digital course materials to students and faculty through the institution’s learning management system (LMS) 
• Manage and respond to emails related to digital course materials, ensuring timely, accurate, and professional communication. 
• Assist with Inclusive Access emails, maintaining a student-first attitude and taking extra steps to find solutions for both students and professors. 
• Troubleshoot technical issues related to digital source content, working with internal and external partners to resolve problems quickly. 
• Serve as a point of contact for faculty and students in need of assistance with accessing and navigating digital resources. 
• Collaborate with the academic departments to ensure proper setup and integration of digital course materials. 
• Monitor and track the status of digital course materials orders, ensuring materials are delivered and accessible before the start of each academic terms. 
• Maintain up to date knowledge of digital course materials platforms, e-textbooks, and other related technologies. 
• Provide training and support to faculty and students on how to access and utilize digital resources effectively. 
• Assist in gathering feedback from students and faculty to continuously improve the digital course materials experience. 
• Maintain accurate records and documentation related to digital course materials processes and communications. 
• In addition to the above job responsibilities, other duties may be assigned. 

Minimum Requirements: 

Education: High school diploma or equivalent

Experience: At least three years of retail experience. 

Preferred Qualifications:  

• Associate or bachelor’s degree or equivalent 
• Prior experience in customer service, technical support is preferred 
• Demonstrated experience with problem-solving and troubleshooting 
• Excellent written and verbal communication skills 
• Familiarity with digital learning platforms, LMS systems, and e-textbook technologies is a plus. 

This position is located on-site in Charlottesville, VA. It will require evening and weekend hours during peak academic periods. 

This position offers and exciting opportunity to contribute to the evolving digital education landscape while providing meaningful support to students and faculty  

Anticipated Hiring Range: $18.00 – $23.50 hourly, commensurate with education and experience. This is a non-exempt level, benefited position. For information on the benefits at UVA, visit hr.virginia.edu/benefits.   

This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment.   

To Apply:   

Apply here. Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs.’ Complete an application online with the following documents: 

• Resume

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration.  

References will be completed via UVA’s standardized process Skill Survey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.  

For questions about the application process, please contact Melanie Sponaugle, Academic Recruiter, at unw5dq@virginia.edu.  

For more information about UVA and the Charlottesville community please see http://www.virginia.edu/life/charlottesvilleand https://embarkcva.com/. 

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person’s perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.

About Organization

The University of Virginia was founded in 1819 as the model for modern universities that has since been emulated all over the world. After 200 years, this iconic institution of higher learning endures because it is fully immersed in meeting the greatest challenges of our time, day in and day out. It’s how we fulfill our animating purpose – to serve. UVA is Virginia’s flagship institution of higher learning, perennially ranked as one of the best public universities in the nation. Having the best public college financial aid package and the highest graduation rate in the nation, UVA offers a life-changing return on investment for students from all backgrounds. We promote access so a meritocracy of talent can participate in shaping our society. The revolutionary vision of an Academical Village has evolved to 12 Schools, each providing leadership in its field and attracting world-class talent. The University is the largest employer in the region and is a catalyst for growth across the Commonwealth, generating an annual economic impact of $5.9 billion. Ultimately, we prepare students to be citizen-leaders who themselves are guided by empathy, integrity, and truth. We believe that doing what you do best, for the benefit of others, is where greatness comes from. Which is why, at the University of Virginia, we strive to be great and good in all we do. #GreatandGood #UVA