About CommentSold
CommentSold is the North American leader in live selling technology (ranked by G2), having enabled over 7,000 small to mid-sized retailers with live-selling tools, generating over 166 million items sold with $3.8B+ in lifetime GMV. CommentSold’s technology continues to provide businesses and creators of all sizes with best-in-class solutions for delivering engaging live video commerce experiences across all of their sales channels simultaneously. CommentSold moved into direct-to-consumer commerce via the acquisition of assets of Popshoplive, a community-driven livestream shopping marketplace app at the intersection of social, e-commerce and entertainment. In 2022, CommentSold debuted its lightweight video commerce plugin technology, Videeo, which gives any retailer or brand the ability to embed and go live with engaging, branded live video commerce experiences within days by easily integrating into an existing e-commerce stack.
As our Customer Education and Enablement Specialist, you will help CommentSold customers get maximum value from the platform as quickly as possible. You will become an expert on all CS features and educate users throughout their customer journey from onboarding to expert. You will work closely with team members across multiple departments to create strategic courses, content, communication, webinars, and more that are aligned with both company and customer goals.
We are looking for someone who will obsess over educating and informing our customers with the goal of encouraging product adoption and increasing customer engagement via a one-to-many approach. This role will work within the Product Marketing team and report to the Senior Product Marketing Manager.
In this role, you will
If you’re right for this role, you
Compensation
The base salary for this role is expected to be in the $65,000 – $75,000 range. An 8% annual bonus is also part of the compensation package. Exact compensation may vary based on skills, experience, and location.
We love our values
We’re building a community, our chosen circle, around a set of values that guide how we work and interact with the world around us. Our cultural norms at work can’t be turned off when the computer’s away — we live these in every part of our lives. Our team isn’t for everyone, so if you’re right for it, the following values should resonate strongly with how you live your life.
Deliver for our customer Community: We are committed to making our customers successful.
Do it as a Team: We actively listen to diverse perspectives and respond empathetically.
Help each other Grow: We are willing to get uncomfortable for the sake of our growth.
Own it: We do our part to reach the team’s shared goals and hold ourselves and others accountable.
Drive forward: We are determined to innovate for impact.