Customer Education and Enablement Specialist

About CommentSold

CommentSold is the North American leader in live selling technology (ranked by G2), having enabled over 7,000 small to mid-sized retailers with live-selling tools, generating over 166 million items sold with $3.8B+ in lifetime GMV. CommentSold’s technology continues to provide businesses and creators of all sizes with best-in-class solutions for delivering engaging live video commerce experiences across all of their sales channels simultaneously. CommentSold moved into direct-to-consumer commerce via the acquisition of assets of Popshoplive, a community-driven livestream shopping marketplace app at the intersection of social, e-commerce and entertainment. In 2022, CommentSold debuted its lightweight video commerce plugin technology, Videeo, which gives any retailer or brand the ability to embed and go live with engaging, branded live video commerce experiences within days by easily integrating into an existing e-commerce stack.

As our Customer Education and Enablement Specialist, you will help CommentSold customers get maximum value from the platform as quickly as possible. You will become an expert on all CS features and educate users throughout their customer journey from onboarding to expert. You will work closely with team members across multiple departments to create strategic courses, content, communication, webinars, and more that are aligned with both company and customer goals. 

We are looking for someone who will obsess over educating and informing our customers with the goal of encouraging product adoption and increasing customer engagement via a one-to-many approach. This role will work within the Product Marketing team and report to the Senior Product Marketing Manager.

In this role, you will

• Master the CommentSold product portfolio – keeping up with product knowledge is key to success in this role
• Be the customer’s champion: You understand the customer’s goals, create content that meets those goals, and advocate on behalf of customers in product development processes
• Understand and optimize the entire user flow: You think holistically about how customers will interact with every part of the product journey, ensuring that all touchpoints are seamless and add value
• Continually innovate around new ways to empower customers, such as educating users with different learning styles, embedding educational resources directly into the platform, and building multi-channel content and collateral
• Work closely with team members and stakeholders to establish and execute interactive course curriculums, content, webinars, and more
• Work cross-functionally with our GTM and product teams to prepare and execute the internal and external education plan to support new product releases
• Create and drive internal and external webinars
• Drive customer communication initiatives that support new feature education and adoption
• Proactively analyze data, trends, and feedback to identify training needs, improve the learning experience, and develop new offerings

If you’re right for this role, you

• Have 3+ years of experience developing training, content, or enablement programs; Bonus points if you know your way around an LMS
• Have previous experience with content development from scratch, instructional design, and e-learning for a B2C or B2B software company 
• Have the ability to skillfully manage and prioritize multiple content requests and timelines
• Have a proven track record of building cross-functional partnerships and alignment
• Have experience building to scale. You think in terms of platforms, systems, and strategies to ensure your work contributes to long-term growth goals
• Love helping small business owners solve problems

Compensation

The base salary for this role is expected to be in the $65,000 – $75,000 range. An 8% annual bonus is also part of the compensation package. Exact compensation may vary based on skills, experience, and location.

We love our values

We’re building a community, our chosen circle, around a set of values that guide how we work and interact with the world around us. Our cultural norms at work can’t be turned off when the computer’s away — we live these in every part of our lives. Our team isn’t for everyone, so if you’re right for it, the following values should resonate strongly with how you live your life.

Deliver for our customer Community: We are committed to making our customers successful.

Do it as a Team: We actively listen to diverse perspectives and respond empathetically.

Help each other Grow: We are willing to get uncomfortable for the sake of our growth.

Own it: We do our part to reach the team’s shared goals and hold ourselves and others accountable.

Drive forward: We are determined to innovate for impact.