Corporate Trainer

Summary:

The Trainer, Corporate will support the Corporate L&D Assoc. Director in the development, organization and facilitation of training materials and courses to ensure company training requirements are met for employees at all levels.

Essential Job Functions:

• Train NMLS S.A.F.E., New Hire Orientation, Systems training, Operations, and other topics as needed.
• Prepare for and present webinar and on-site trainings, instructor led training; record instructional tutorials & presentations.
• Create user guides, tutorials, and PowerPoint presentations.
• Update training materials, user manuals and position checklists. Designing and developing training and development programs based on the needs of the department and the individual’s needs utilizing various technologies including e-learning design tools such as Rise 360 and Storyline.
• Offer technical assistance and support for all mortgage lending practices.
• Evaluation of the participant to ensure the subject material is conveyed in an effective manner.
• Identifying employee developmental/training needs and develop programs/initiatives to meet those needs to enhance performance, morale, and corporate loyalty throughout the organization while reflecting the organization’s core values.
• Perform additional duties as directed by Corporate Training Leaders.
• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of Mortgage Banking laws, originations and operations processes.
• Meticulous attention to detail.
• Project management skills preferred.
• Technological proficiency should include: Knowledge of zoom and Microsoft office products including Outlook, PowerPoint, Excel, and Teams required.
• Analytical Thinking: Strong analytical and problem-solving abilities to identify training needs and evaluate program effectiveness.
• Adaptability: Flexibility to adapt to changing business needs and technologies.
• Strong verbal and written communication skills to effectively deal with employees and various levels of management staff
• Solid time management skills
• Ability to work collaboratively with team, partners and customers.
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint in addition to various other applications. Instructional Design tool skills a plus.
• Must provide a positive and professional example to trainees
• Excellent facilitation skills: Instructor Led Training and Virtual Instructor Led Training in one-on-one and group presentation environments
• Interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
• Handle local and out of state travel (up to 25%, when appropriate), with overnight stays when necessary.

Education and/or Experience:

• A bachelor’s degree in business, education, human resources or a related field.
• Three (3) to five (5) years demonstrated work experience in corporate training.
• Three (3) + years’ experience in Mortgage Lending and/or industry related experience.
• Experience with Learning management systems and e-learning authoring tools preferred.

Certificates, Licenses, Registrations:

None required.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

About Organization

Freedom to own your dreams. For over 30 years, Freedom Mortgage has helped millions of Americans achieve their dreams of homeownership and financial betterment. The wellbeing and improvement of our customers' lives and the communities in which they live fuels our ambition. We’re driven by an unwavering focus to find the right home loan solution for every customer, every day.

Today, Freedom Mortgage services nearly two million customers with approximately $475 billion in mortgage loan assets, and we consistently rank as one of the nation's top VA and FHA (government-insured) lenders. Many of our team members have been with the company for more than 20 years. Freedom Mortgage has received numerous awards, including being recognized as a Top Workplace in the U.S.

Freedom Mortgage is an Equal Opportunity Employer, committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Only candidates whose profiles closely match requirements will be contacted. All resumes are held in confidence.

Employment is contingent upon the successful completion of a background investigation. All Freedom Mortgage offices are smoke-free and drug-free. We offer a comprehensive benefits package including medical, dental, vision, and 401(k). Additionally, Freedom Mortgage gives employees eight hours of paid time off annually to do volunteer work as well as a Diversity Day, which allows employees to celebrate and honor their heritage, religion, etc.

We encourage you to apply. Come #SoarWithUs and be a part of the Freedom family!