Associate Instructional Designer

Our Opportunity:

Chewy is seeking an Associate Instructional Designer to join our Pharmacy, Learning & Development team! The position will design and develop training to support Chewy’s Pharmacy team. The responsibility includes the intake, creation, project management and maintenance of this training. Additionally, strong partnership with all internal partners, and frequent independent judgment is essential. The person in this role is also required to perform all tasks in observance of Chewy’s brand and strategy and adhere to our Operating Principles and mission.

What You’ll Do:

• Design and develop training to support our Pharmacy teams in a variety of modalities and applications that appeal to adult learning styles.
• Conduct analysis, planning, manage design, development, and partner with the business to identify impacted audiences and how the training solution will be implemented.
• Provide a smooth hand off of learning solutions to the training delivery teams and program owners.
• Apply project management principles to create impactful learning solutions.
• Ensure effective impact of our learning solutions by gathering participant feedback.
• Ensure learning solutions are engaging, reflective, and actionable.
• Partner with key collaborators throughout the process to ensure learning solutions align with expectations.
• Help ensure consistent learning methodologies are designed and scalable across geographically dispersed workforce.
• Collaborate with Learning Systems Administrator and Instructional Designers to deploy training in the LMS that creates the best end user experience.

What You’ll Need: 

• Proficient in Adobe Creative Suite, Articulate Storyline and Rise 360, and Smartsheet’s.
• Proficient in Microsoft Office Suite – Word, Excel, PowerPoint.
• Experience in project management.
• Excellent communication skills both written and verbal with a high attention to detail.
• Ability to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands.
• Strong professional presence and ability to communicate constructively with all levels of the organization.
• Strategic and critical thinking skills to ask the right questions when identifying a training need and how to differentiate a training need from communication or process.
• Position may require travel (<10%)

Bonus (if applicable):

• Previous Contact Center and or Fulfillment Center experience a plus
• Bachelor’s degree in related field.
• Master’s degree in Instructional Design
• Leadership certifications

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

To access Chewy’s Customer Privacy Policy, please click here. To access Chewy’s California CPRA Job Applicant Privacy Policy, please click here.

About Organization

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.

We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.

At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.

Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.

We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.

We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.