Job Description

Work Location Options: Hybrid

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Global Merchant & Network Services brings together American Express’ merchant-and network-related businesses. This includes Global Merchant Services, which manages the relationships with the millions of merchants around the world that accept American Express; Global Loyalty Coalition which includes the international PAYBACK rewards programs; and Global Network Services, which brings together Global Network Partnerships, Network Solutions & Operations, InAuth and Prepaid.

Within Global Strategies & Capabilities (GS&C), the Field Training & Business Enablement team is responsible for understanding key business and stakeholder priorities, and creating innovative and value-add change management, communication, and L&D (learning & development) solutions for the GMS Sales & Client Management organizations. This includes programs to support new hires, core skill development (e.g., effective selling and financial acumen) and other business critical initiatives, all of which lead to empowering the field to manage merchant relationships with impact.

This is an exciting opportunity to join a very exciting, collaborative, and highly visible team. The Analyst – Training & Enablement Americas will operate in a complex and demanding environment, driving productivity and success of the sales teams that supports business goals.

Responsibilities

• Execute on the global Field Training & Business Enablement strategy by supporting innovative and experiential/digital field training programs.
• Maintain analytics for training team, including managing survey data, attendance records, invite lists, and content usage.
• Manage budget and payment processing to ensure vendors are paid on time and budget balance is up-to-date.
• Preserve Training and Enablement content by submitting through appropriate reviews, updating old versions, maintaining pages, and sharing usage reports.
• Support learning consultants by helping to operationalize programs with scheduling and communications support.
• Develop an expertise in the LMS and CMS systems.
• Become knowledgeable on how the business operates, key priorities and metrics. Help hypothesize the impact of training on bottom line results. Take initiative to dive into analytics that will help the team, stakeholders, and partners make decisions quickly and effectively.

Qualifications

• Strong analytical skills and proficiency in Excel required. Experience creating dashboards with tools such as Tableau, Salesforce, Seismic, Cornerstone, Tableau, and Qualtrics a plus.
• Knowledge of key learning & development and sales enablement concepts preferred.
• Keen attention to detail, high degree of accountability and integrity.
• Strong communication skills (written and verbal), presentation development, presenting to senior audiences, stakeholder management, and influencing skills at all levels in an organization.
• Strong problem-solving skills with the ability to exercise mature judgment and prioritization.
• Project Management skills.
• Proactive and ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence.
• Ability to travel (up to 10%).
• Enthusiastic, fun, flexible and demonstrates a willingness to learn

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.