Training Specialist, USDS Trust and Safety
Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.
TikTok is looking for an experienced Training Specialist to join the USDS Trust and Safety team. This role is responsible for creating and delivering training for TikTok content moderators across the globe at our vendor partner locations with the core audience being other Trainers. This Training Specialist will own particular lines of businesses or products at TikTok and will be responsible for transferring that knowledge across many Trainers at our vendor locations.
This role will work with subject matter experts and stakeholder to identify training needs and performance improvement challenges and address them through effective training solutions.
The role will provide train-the-trainer sessions, facilitate learning events and organize instructor-led and e-learning activities. In addition, this role will be required to Project Manage large scale training initiatives that cut across multiple cross functional teams and stakeholders. The ideal candidate will be able to deliver large scale, multi-day training programs, will have strong communication, project management, process documentation skills, and have a passion for all things learning and development.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Become the core subject matter expert for assigned internal lines of business or products
- Design and conduct engaging instructor-led training sessions, including train-the-trainer programs for multiple vendor sites
- Develop and manage multi-day training programs, ensuring content relevance and effectiveness
- Collaborate with internal stakeholders and vendor training teams to create innovative and impactful training solutions
- Certify and mentor trainers across TikTok vendor and internal locations
- Manage small to medium-scale training projects independently, from initiation to execution
- Foster a culture of continuous learning by designing and implementing ongoing trainer development initiatives
- Transform complex policy changes into easily digestible, effective adult learning materials
- Apply adult learning theory principles to select appropriate training methodologies and media based on audience needs and desired outcomes
- Partner with cross-functional teams to develop and review assessment materials, including knowledge checks, quizzes, and skills assessments
- Thrive in a fast-paced, dynamic environment, meeting tight deadlines with minimal supervision
- Work closely with policy and quality teams to address emerging training needs and improve overall performance
Our Training + Quality team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this person interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder. It is possible that this role will be exposed to harmful content on a daily basis.
Qualifications
Minimum Qualifications
- 4+ years of practical experience in Learning and Development, Training Delivery, or Training Leadership delivering large-scale training programs to diverse audiences.
- 3+ years of training experience in a content moderation environment, Customer Support, or BPO/Vendor operations.
- 2+ years of experience in managing training initiatives
- Experience in working in an Learning Management Systems (LMS) and/or other Learning Development authoring tools
Preferred Qualifications
- Excellent written and oral communication, public speaking, presentation, and organizational skills.
- Strong ability to adapt to changing business needs in a fast-paced environment.
- Experience working with cross functional teams across different time zones and cultures.
- Ability to travel up to 20% to support moderation locations.
- Strong interpersonal skills, including effective listening, intercultural collaboration, and providing feedback.
- Solid understanding of adult learning concepts and methodologies.
- Proven experience managing multiple training projects independently from initiation to delivery.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Job Information
For Pay Transparency Compensation Description (annually)
The base salary range for this position in the selected city is $88000 – $142222 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
- Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
- Exercising sound judgment.