Training Specialist, Learning Organizational Quality

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Essential Functions and Responsibilities:

• Develop and maintain employee training and reference materials in our content management system
• Develop and implement evaluation methods that identify and measure knowledge retention and training impact
• Regularly review and update existing course content based on quality reviews and feedback from leadership, learners, course content surveys
• Conduct training needs analysis for new training requests
• Develop competency-based instructional models to address development needs
• Collaborate effectively cross-functionally through diverse avenues with SMEs, management, team members, quality assurance, and staff

Knowledge, Skill And Abilities

• Superior interpersonal skills
• Strong oral/written communication skills
• Ability to organize and multi-task in a fast-paced environment
• Ability to execute multiple projects and meet deadlines on time with high quality
• Proficient in using Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, OneNote)
• High attention to detail in keeping training materials updated and effective in order, flow, and learning curve
• Strong critical thinking and process improvement skills
• A willingness to be innovative and take risks that promote successful learning outcomes
• Ability to present topics and information in a dynamic, engaging, and effective way
• Ability to work independently without supervision, and as part of a team

Competencies:

Problem Solving Skills: Investigates appropriate resources and involves partners when appropriate; future-oriented; assesses what will help/hinder achieving goals; focuses on what is important.

Interpersonal Skills: Deals with others in a considerate, respectful, and unbiased manner; approaches conflict proactively; solicits and shares feedback openly; listens with empathy and maintains composure.

Accuracy: Draws on factual information garnered from careful cultivation of a broad knowledge of WGU’s goals and processes; investigates beyond assumptions.

Adaptability: Course corrects behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity.

Reliability: Accountable to others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity.

Attitude: Displays commitment to the organization and to personal growth; self-motivated and able to motivate and inspire others; asserts self appropriately to champion ideas; tells the truth in a direct and constructive manner.

Initiative: Self-directs with a strong bias for action; leads the way in improvement of performance or processes; displays keen interest in students and organization.

Qualifications

Minimum Qualifications:

• Bachelor’s degree (Education, Instructional Design, or Psychology preferred)
• 2+ years of experience designing and developing training and corresponding evaluation and/or adult learning content and corresponding assessment
• Experience applying distance-learning and adult-learning principles
• Experience in course and curriculum development
• Experience using learning technologies and e-learning development tools; (e.g., Lectora, Captivate, Articulate Rise/Storyline, Camtasia); virtual facilitation tools (e.g., WebEx, Zoom); content management systems; and learning management systems
• Experience using ADDIE and/or SAM learning model

Preferred Qualifications:

• Experience with Salesforce or similar CRM system
• Experience with SharePoint, Confluence, and Talent LMS
• Experience using e-learning strategically across the business to support development strategies and strengthen organizational capabilities

Special Requirements

Ability to travel as required for the position. Travel should not exceed 25%.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $54,800.00 – $82,200.00

WGU will accept applications for this position until 12:00 AM ET, 11/18/2024

How to apply: apply online

Full-time Regular Positions (FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Organization

WGU, www.wgu.edu, is an online university for the 21st century.

We are driven by a mission to expand access to higher education through online, competency-based degree programs. Since its establishment in 1997, WGU has grown into a national university, serving more than 120,000 students from all 50 states.

The university continues to open doors for adult learners who need flexibility to achieve their education and career goals. WGU’s innovative competency-based academic approach makes it possible, allowing individuals to fit their education into their lives, not the other way around.

WGU was founded by the governors of 19 U.S. states. WGU is also supported by over 20 major corporations and foundations who believe in WGU’s commitment to producing highly competent graduates.