Training Manager, AWS Managed Services

Description

Amazon Web Services has an opening for a Training Manager on our AWS Managed Services (AMS) Training Team who will lead the strategy, development and operations of training and knowledge programs for our AMS teams within AWS Support. In this role, you will oversee a team of site training program managers and our instructional design/curriculum developers responsible for the development, implementation and impact assessment of internal training and knowledge programs for our global, technical audience within AMS. You will play a vital, strategic role in ensuring that the AMS team has the learning programs and content needed to enable the world’s best managed services.

Key job responsibilities

• Candidates will have proven experience in managing curriculum development teams and technical training programs for internal employees in a corporate environment. Candidates will have experience designing for a blended learning environment including: e-learning design and development; virtual training and distance learning (e.g., webinars); classroom/instructor-led-training; and on-the-job training and mentoring. They will also have big-picture understanding of the learning ecosystem and experience creating effective knowledge management strategies. The primary responsibilities include:
  
• Define and develop the learning programs and knowledge management strategies and processes to develop a clear and effective learning ecosystem for the organization.
  
• Define and develop the learning content strategies and processes to ensure rapid, flexible development and maintenance of effective technical training materials and programs for our global technical employees.
  
• Lead your team to analyze business needs, prioritize program and content roadmaps, then design and develop the programs and associated curriculum, assessments, and training materials to meet those needs.
  
• Lead your team to measure, evaluate and report on the effectiveness and business impact of your learning programs, content, and knowledge management strategy.
• Drive innovation and break through improvements in your team’s processes and practices.
  
• Identify the tools and learning technology choices that will provide ways to scale your programs and improve learning effectiveness and speed to proficiency for AMS employees.
  
• Partner with other Amazon and AWS training teams to leverage existing content and programs.
  
• Lead your team to manage multiple projects and programs concurrently.
  
• Hire, develop and support the training and professional growth of your own team members.
  

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 6+ years of experience managing complex learning programs and content development that engage with all levels of the learner lifecycle.
  
• 3+ years leadership experience managing training teams (with direct reports) to design and develop highly technical training programs and curriculum materials for geographically dispersed international technical support organizations.
  
• Experience developing blended learning models to match the appropriate methods with the subject matter. Includes experience designing and developing stand alone, self-directed e-learning modules.
  
• Experience working with industry standard Learning Management Systems (LMS) and reporting and measuring training results and learning effectiveness.
  
• Experience managing the review and quality assurance processes for training content and materials.

Preferred Qualifications

• An undergraduate degree in either a management, technical, communication, education or related field; Master’s degree preferred.
  
• Experience applying adult learning principles, agile methods, learning technology and program management skills together in the design, development and maintenance of learning solutions.
  
• Experience designing and developing training for IT/technical teams and technical support or related positions.
  
• Experience with Learning Management Systems (LMS), and familiarity with online learning technology and virtual delivery technology.
• Experience managing the design and development of assessments and certification or accreditation programs.
  
• Experience using and managing e-learning design and development.
  
• Experience analyzing and presenting detailed metrics using tools like Excel, Tableau, Quicksight, Sharepoint, LMS or data warehouses.
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,000/year in our lowest geographic market up to $183,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.