Job Summary

The Training & Instructional Design Manager develops learning solutions that meet current and future training needs. They create, support, and manage the end-to-end training processes and educational materials in support of operations. This position also partners with other departments to enhance learning through technology.

Essential Job Duties and Responsibilities

The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities. Reliable and dependable attendance is required.

• Create learning materials such as presentations, eLearning modules, videos, interactive exercises, and assessments aligned with learning objectives
• Develop, maintain, and track educational programs across the organization, including new initiatives for both managers and hourly employees
• Enhance existing courses and programs by implementing different software programs or technological components
• Understand and maintain our Digital Adoption Platform to guide employees through tasks and functions
• Create visual, audio and interactive training opportunities for all First Watch employees
• Partner with internal Subject Matter Experts (SMEs) to develop training materials and elective courses for all positions to ensure accuracy and relevance of course content
• Research off-the-shelf training materials utilizing a variety of media and 3rd party resources
• Manage relationships and contracts with third-party vendors as they relate to learning and development
• Use training metrics to build better training programs and complete training needs / gap analysis
• Support an e-learning strategy with a focus on how to enhance operational skills and knowledge; use of video-based training, corporate LMS, and other technology trends in training
• Complete additional projects assigned by the leadership team in support of Human Resources and/or Operations Excellence
• Maintain a keen understanding of training trends, developments and best practices

Qualifications

• Bachelor’s degree in HR, education, or related field preferred
• Experience in the hospitality industry, with 3+ years of work in corporate training and/or human resources
• Knowledge of Digital Adoption Platforms, InDesign, SharePoint, Camtasia, and Articulate preferred
• Excellent written and verbal communication skills
• Project management: handles multiple tasks, balances priorities and meets tight deadlines
• Ability and willingness to travel up 10% of the time

Who We Are

First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch’s chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation’s Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 570 First Watch restaurants in 30 states. For more information, visit www.firstwatch.com.

First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

About Organization

At First Watch, you’re the reason we wake up at the crack of dawn, ready to make your day that much brighter.

We greet the sunrise by slicing and juicing the freshest fruits and vegetables, whipping up our French toast batter from scratch and brewing pots of our award-winning, single-origin Project Sunrise coffee. Freshness is never comprised, which is why we welcome each season into our menu with ingredients and flavors inspired by the position of the sun. This authenticity is what guides not only our sourcing and menu, but also our relationships with the communities we serve.

From holding the door to just being kind, we’re committed to serving you with care, openness and intention. It’s all part of our "YOU FIRST®" mission — putting people first and doing whatever it takes to make your visit memorable. Whether you start at the crack of dawn or not, well, we’ll leave that up to you!

Want to greet the sunrise with us as part of our team? We’re serious brunch people, so when we say we love our people more than bacon, you know we mean it. We put our employees first, so they, in turn, put our customers first – because our award-winning culture is always on the menu. We’re opening restaurants all over the country, which means as we grow, so do you, with even more opportunities for advancement. The best part? No Nights Ever. Our team works side-by-side during one shift only, so you can leave when the sun’s still up, every day. Start your career with us at careers.firstwatch.com.