Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:

Role Summary:

The Training & Development Specialist I brings experience and expertise to successfully drive the credit union’s efforts in learning and development. Under the general supervision of the Training & Development Team Leader, the Training & Development Specialist I provides training to team members relating to technical skills, operational systems, transactions, member services, lending, regulations, procedures, and other training needs as required. This position requires an in-depth knowledge of credit union processes and systems, advanced, wide-ranging job knowledge, and has demonstrated the ability to handle significant training. This position acts as a resource for front line team members and team leaders.

What You Will Be Doing:

• Use the Learning Management System (LMS) to create reports, enroll or withdraw team members to and from courses.
• Facilitate training content to team members on specified topics as identified by team leader or by approved request.
• Utilize individual training, adult learning theory, group instruction, demonstrations, and hands-on workshops. Effectively use training aids such as handbooks, visual aids, on-line compliance training, and tutorials. Maintain program data and tools to train staff and others. Plan and coordinate proper venues, timing, and modality.
• Maintain a solid working knowledge of the credit union’s vision, values, strategic initiatives, systems, policies, and procedures. Attend necessary training to learn new systems and understand system upgrades.
• Track progress of trainees through routine tests, course evaluation forms, observation, and feedback from team leaders. Evaluate the validity and effectiveness of training.
• Process daily correspondence and prepare reports and presentations utilizing computer applications and presentation equipment. Perform all administrative support activities necessary for completion of assigned tasks.
• Make recommendations to continuously improve internal processes, standards, and learning and development solutions.
• Respond to industry training surveys. Research and respond to training questions. Adhere to all State and Federal Employment laws as well as training regulations.
• Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.
• Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities.
• Make recommendations to training agenda or curriculum when subject matter is updated or when requested.
• Assist in the development of training curriculum when requested.
• Perform all duties and maintain all sensitive data with the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge; never undermine colleagues.
• Display mutual respect, trust, and dignity, acting in the best interest of the credit union at all times. Display solid ethics and integrity.

About You:

• Proven facilitation and presentation skills with the ability to engage, educate and motivate.
• Strong organizational skills: ability to build/set schedules and adhere to projects.
• Knowledge of credit union deposit and lending operations.
• Excellent interpersonal and presentation skills. Excellent listening skills and customer service attributes.
• Proficient in the Credit Union’s computer applications, including teller and lending operational systems.
• Proficiency with MS Office programs (Word, Excel, and PowerPoint), standard office equipment, and presentation equipment is required.
• Must possess clear and effective oral and written communication skills. Comprehensive knowledge of training regulations and requirements required.
• Understand adult learning theory, facilitation skills, process improvement know-how, and ability to project ideas.

Qualifications

What You Will Need:

• One to three years of similar or related job experience.
• Two-year college degree or equivalent. Related experience may be substituted in lieu of the educational requirements.
• Must consistently display courtesy, tact, and diplomacy.
• Must possess and display excellent oral, written, and presentation skills.
• Must maintain professional demeanor and appearance.
• Independent travel is required to complete duties and attend training as necessary.
• A valid Driver’s License is required.

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Salary Range:

$25.11-$37.67

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

About Organization

It all started in a shoebox. Starting in 1953, Gesa Credit Union has grown from a part-time office to the second largest credit union in Washington state. Serving over 260,000 members around the world, Gesa has a rich history of providing financial services to Washington state.

Since 1996, when Gesa became a community-chartered credit union and opened its membership range to everyone in Washington, the credit union experienced explosive growth. From inception, consumers embraced the value of banking with a not-for-profit cooperative. Gesa has grown to twenty-seven locations throughout the state but will always maintain a strong commitment to its roots. People in our communities have made Gesa what it is today, and we don’t take that loyalty for granted.