Training & Development Specialist

The Training and Development Specialist will work closely with the CAO, HR and Department Managers on assessing training needs within the Company and will create, plan, and implement training activities to enhance employee/company performance. Duties and responsibilities include, but are not limited to the following:

Education

• Bachelor’s Degree/Diploma in Human Resources/ Training and Development, or equivalent.

Years of Experience

• Minimum 2 years of HR experience or training and development.

Working Conditions

• Office setting;
• Hours of operation: 8:30am – 5pm Monday to Friday;
• Flexible to work approved overtime as required;
• Requires wearing PPE in certain locations; and
• Requires driving a vehicle as required.

Required Level

• This role is supportive, where the incumbent acts as liaison by communicating with the CAO, department heads, and employees;
• Demonstrate State’s core values;
• Critical thinking and able to use different strategies to help implement new training and development of best practices;
• Organizational skills, maintains training content, records, and databases;
• Discretion, judgement, and tact to handle confidential information;
• Knowledge in Microsoft Office Suites;
• Effective written and oral communication skills; and
• Work independently and as part of a team.

Job Specific Duties

• Needs Analysis: Collaborate with department leads, key stakeholders, and HR to training and development needs;
• Work with Subject Matter Experts (SME) to create content and update existing training resources;
• Assist with State Connect with ongoing support portal;
• Project manage learning initiatives by defining plans, adhering to timelines, and facilitating implementation;
• Work closely with Software Development and Business Intelligence on system training;
• Lead the implementation of the Company’s Learning Management System (LMS);
• Training: Coordinate and deliver training sessions for managers and employees to ensure effective adoption and use of talent performance management, processes, tools, programs and resources;
• Coordinate and deliver Health/Wellness training for all staff;
• Development: Responsible for working with the HR Managers and department heads to promote staff internally;
• Work with HR Managers, Dept. Heads, and staff on tasks related to ABC’s, Actions Plans and PIP’s.
• Budget: Oversee the training matrix budget on an annual basis which includes education/certificates/professional designations and succession planning;
• Maintain employee eligibility, track costs and professional certifications on Dayforce;
• Other: Maintain a knowledge of the latest trends in training and development through research, courses, and seminars;
• Assess training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives on an ongoing basis;
• Understand business strategy thoroughly and work to align with training and development of employees and departments; and
• Any other tasks assigned by the Director of Quality Assurance.