Job Description

As a Training Developer in the Wholesale Lockbox Team at JPMorgan Chase, you will develop, deliver, and maintain training materials and support documentation for the Lockbox Receivables Operations. In this role you will support operations’ processing requirements by developing engaging training solutions and developing technical documentations to help drive operation excellence.

In this position you will interface with multiple support teams, including business analysts, user acceptance testers, technology partners, and trainers to ensure successful training implementations. The expected training solutions should be hands-on, interactive, engaging, and concise utilizing adult learning theories as well as the latest training development methodologies and tools. This role also involves a poised and flexible team player who is an experienced writer and editor and comfortable multi-tasking in a fast-paced environment. Communicating complex information in a clear, concise, and accurate way is crucial in this role.

Job Responsibilities

• Research, develop, publish, and refresh training content for technical operations workflow
• Understand technology’s impact on users at all levels and develop appropriate training content to support learning systems
• Identify and implement appropriate training delivery methodology by content and audience
• Partner with division management, peers and other support teams to develop appropriate training content
• Support the operation sites during system and production implementation of new procedures and processes
• Create presentations and informational videos that support business initiatives or project implementations
• Collaborate with business analysts, trainers, operations staff, and technology partners to deliver the documentations timely and accurately

Required Qualifications, Capabilities, And Skills

• Relevant Bachelor’s degree or equivalent four-year practical experience working in an operation/production, a finance institution, or a fast-paced business environment
• Excellent writing, editing, organization skills, and strong attention to details
• Intermediate to advanced level of competency Intermediate to advanced level of competency in video and audio editing using tools such as Camtasia and Audacity
• Experience in building virtual reality learning content for machine operation or other simulations
• A creative mind to develop engaging content by utilizing text, illustrations, animations and videos to enhance documentation
• Proficient competency in using Microsoft Word, PowerPoint, Visio, SharePoint, and video/audio/graphic editing tools such as Audacity, Camtasia, SnagIT, Photoshop, Articulate Storyline 360, Canva, advanced action scripts, or equivalent web-based training authoring tools
• Experience in technical and soft skill training content development
• Knowledge of adult learning theories and training development methodologies

Preferred Qualifications, Capabilities, And Skills

• Fast learner – can adapt and acclimate to work in a new environment in a short period of time
• Strong sense of ownership in your personal and team deliverables
• High curiosity in learning more and asking why
• A drive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines
• An innate ability to innovate or identify and improve process efficiencies

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About Organization

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.

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© 2024 JPMorgan Chase & Co. All rights reserved. JPMorganChase is an Equal Opportunity Employer, including Disability/Veterans.