Position Overview

The Training and Instructional Design Specialist is responsible for developing engaging instructional materials and ensuring that software documentation/training initiatives align with organizational goals through engagement/sign-off with subject matter experts. The candidate will also be responsible for writing, enhancing, and conducting process and software training programs that enhance employee skills and knowledge while mentoring and supervising junior staff.. 

This role has been designated as primarily remote, meaning it requires little to no onsite attendance. While this role can be designated as remote, you are offered the flexibility to select if you prefer to work primarily remotely, hybrid, or onsite. We’re open to considering candidates within 50 miles of our office location in Philadelphia, PA. 

Diversity, Equity, and Inclusion Statement

At NBME, we continue to innovate and improve how we fulfill the evolving needs of the healthcare community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. We also continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, workplace culture, products and services, the Philadelphia community and the broader medical education landscape.

Responsibilities 

• Project Collaboration: Collaborates with software users and Managers/Directors to prioritize and work through assigned projects to ensure requirements are addressed; makes recommendations regarding decision points/scope; identifies, reports, and tracks project issues. Provides ongoing evaluation and support for evolving stakeholder requirements and oversees change management. Serves on project core teams as assigned. Manages issues to resolution including artifacts, testing, documentation, workarounds, and communications.
• Information Management and Documentation: Creates documentation and other performance support assets (e.g., training materials, job aids, videos, multiple-modality documentation) for software systems. Serves as principal for maintenance of existing systems documentation with multiple groups of SME content authors to enhance usability and effectiveness of documentation they author. Develops and enforces all style guides, CMS processes, publishing procedures, and other supporting tools. Manages single-source documentation and training library including content files, media files, templates, skins, stylesheets, navigation, search, linking, and webspaces for specific applications.
• End User Training and Performance Support: Applies instructional design and performance support best practices to analyze needs and develop appropriate performance support interventions for software applications. Creates, updates, and manages infrastructure for end-user access to documentation, support, and training. Manages training module design and content development and provides training to end users. Mentors junior staff in training design and facilitation. 
• System Quality Assurance and Support: Leads and administrates quarterly user acceptance testing (UAT) with junior staff to facilitate cooperative documentation of new features including requirements analysis, scripting of user acceptance criteria, and reporting. Works directly with users to triage, replicate, and report issues that do not pass UAT.
• Research, design, develop, and suggest new and/or revise existing training programs in order to enhance employee knowledge, skills, and competencies required to support and or meet company goals, initiatives, and objectives. Delivery of training in person, including large audiences, or web based.
• Assess learning/training needs through surveys and interviews with employees; conducting focus groups, consulting with leaders.
• Translate learning needs into effective training experiences supporting core competencies.
• Update materials in a variety of formats, including facilitator/instructor-led/classroom, e-learning, virtual classroom (webinars/live meetings), and self-directed using active training and Adult Learning principles, procedural guides, instructional videos and visual aids
• Provide direct support to users in troubleshooting issues with the system(s).

Qualifications 

Skills and Abilities 

• Minimum of 2 – 4 years experience in learning and development, adult education, or similar discipline. Basic instructional design experience for all levels of learners, from onboarding to leadership. OR
• Minimum of 1 year of In-person and online facilitation and training experience with all levels of learners. 
• Excellent interpersonal and communication skills including the ability to translate technical information into user readable information. 
• Experience with eLearning, LMS, Help authoring tools and graphic design is preferred, specifically with MadCap Flare. 
• Ability to learn and apply new technology quickly. 
• Strong attention to detail and problem solving skills in an always changing environment.

Education

• Bachelor’s degree

About NBME:

NBME offers a versatile selection of high-quality assessments and educational services for students, professionals, educators, regulators and institutions dedicated to the evolving needs of medical education and health care. To ensure our assessments meet the highest standards of quality, stay relevant and align to the current curriculum in medical schools and training programs, we rely on a wide network of collaborators. These include the volunteers who help develop our exam questions, the committees and panels who represent various groups within the medical education community, external researchers and health profession organizations. 

We are committed to meeting the needs of educators and learners globally with assessment products and expert services such as NBME Subject Examinations, Customized Assessment Services, Self-Assessments, the International Foundations of Medicine® Program and Item Writing Workshops. Together with the Federation of State Medical Boards, NBME develops and manages the United States Medical Licensing Examination®, which measures the ability to apply knowledge and skills that form the basis of safe and effective patient care. Our Competency-based Assessment unit is focused on new methods as well as the optimization of assessment in the workplace and education.

As a result of leadership in ongoing research, innovative measurement practices and the exploration of forward-thinking assessment modalities and improvements, NBME advances assessment science. Our grant and funding opportunities further support this dedication to medical education and assessment science. We help develop the next generation of assessment professionals through our Summer Psychometric Internship Program. Through the Stemmler Fund, Strategic Educators Enhancement Fund and Latin America Grants Program, researchers and educators can continue to improve the assessment of health care professionals around the world. 

NBME views diversity, equity and inclusion (DEI) as foundational and enduring to our strategy and vision. We continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, culture, products and services, the Philadelphia community and the broader medical education landscape. Our commitment manifests in our hiring and staff development, recruitment for committees, grants programs, design and review of our assessments, and involvement in our local and national communities.

Learn more about NBME at NBME.org. 

Compensation we are offering for this position is at $84,582 – $105,728/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace.

NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability