Technical Writer – Contract
Zefr analyzes billions of pieces of content from the world’s largest social media platforms on behalf of the world’s largest advertisers. Zefr’s data and media solutions put brands in control of their content adjacencies, based on their own unique standards and the Global Alliance of Responsible Media’s (GARM) industry standards. As an official YouTube Measurement Program Partner, Meta for Business Partner, and TikTok for Business Partner, the company leverages patented machine learning and AI technology (Cognition AI) to offer brands and agencies more precise and transparent brand safety and suitability activation and verification solutions on scaled platforms. The company is headquartered in Los Angeles, California, with offices in New York, Chicago, London, Dubai, Sweden, Singapore, Tokyo, the Philippines, Australia and New Zealand.
What you’ll do:
Zefr is looking for a Technical Writer responsible for generating innovative ideas for documentation while working both independently and collaboratively as part of a team. The position researches products, services, technology and concepts to be documented and easily understood by a broad audience. This is a role where we expect to both learn from you and have you learn from us!
Job duties include:
- Interviewing Product Managers, Engineers, and other subject matter experts to document technical details for existing and new features and/or customizations.
- Reviewing and editing content developed by other members of the team.
- Analyzing information required for the development or update of policy, procedure and form documentation.
- Maintaining and organizing Zefr’s Confluence instance.
- Generating innovative ideas for content and workflow solutions.
- Assisting with release notes shared via email and Productboard.
- Coordinating with groups such as Customer Success and Sales to ensure requested/required documentation of various development efforts are captured and disbursed.
What we’re looking for:
- 3+ years’ experience in technical writing, content creation, and/or knowledge management for software companies.
- Ability to manage documentation projects and prioritize work with minimal oversight.
- Excellent communication skills, both verbal and written.
- Strong teamwork, organization, and problem solving skills.
- Ability to check technical material for consistency and accuracy.
- Willingness to take on new challenges and build on current skills.
- Fluent in Confluence, Google Docs/Sheets.
- Bonus for experience using ProductBoard.
- Bonus for experience with online advertising and measurement.
Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.
Benefits (for US based employees):
- Flexible PTO
- Medical, dental, and vision insurance with FSA options
- Company-paid life insurance
- Paid parental leave
- 401(k) with company match
- Professional development opportunities
- 10 paid holidays off
- In-office, hybrid, and fully-remote work options available
- “Summer Fridays” (shorter work days on select Fridays during the summertime)
- In-office lunches and lots of free food
- Optional in-person and virtual events (we like to celebrate!)
Compensation (for US based employees):
The anticipated base salary for this position is between $86,000 and $115,000. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.
About Organization
Zefr is the leading data and technology company that enables responsible marketing for brands, agencies and platforms. The company leverages a patented AI and machine learning engine, called Cognition AI, to offer brands and agencies more accurate and transparent activation and measurement solutions on scaled video platforms.