Technical Publication Specialist I

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

The primary responsibility for the Technical Publication Specialist I is to create and revise Technical Service Bulletins (TSB) and publish documentation to support the service, repair and technical assistance of Kia vehicles in the United States. Duties include performing research, verifying technical procedures on vehicles, and preparing written step-by-step instructions using images and flowcharts. Qualified candidates are familiar with automotive knowledge and will work with Kia Product Quality Service Engineers to quickly provide technical support materials for Kia North America and its Dealers. This position requires close collaboration with the North American Safety Office (NASO), Warranty, Service and Parts Departments to successfully assign and complete project tasks.

Major Responsibilities

1st Priority – 50%    

• Review provided rough drafts, gather and organize content into a finished document with logical flow, and appropriate language to support the target audience using industry standard communication.

2nd Priority – 20%

• Research information from a variety of sources to support the development of both new and revised documents. 

3rd Priority – 20%

• Actively participate in team meetings to review feedback provided by other departments. Gather information, confirm content and provide the status of project timelines to collaborating teams and managers.

4th Priority – 10%

• Manage multiple time sensitive projects. Be present in-person for repair-related procedures in the service garage to validate research.

Education/Certification

• Bachelor’s degree or equivalent work experience required.
• Technical Writing Certification required
  

Overall Experience

• Technical Writing or Instruction Design experience required.

Directly Related Experience

• Minimum of 5 years in a technical writing/publication role.
• Familiarity with automotive terminology
  

Skills

• Proficiency in Adobe Photoshop (Edit Digital Media) or similar
• Excellent written and verbal communication skills.
• Proficiency in video editing preferred, but not required.
• Proficiency in Microsoft Office (Word/Visio/Outlook/Excel)

Competencies

• Care for People
• Chase Excellence, Every Day
• Dare to Push Boundaries
• Empower People to Act
• Move Further, Together

Pay Range

$59,725 – $79,996

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment. 

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.