About Us

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You’ll Do

LM Envision, LogicMonitor’s leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the seventh year in a row!

We are seeking a Lead Product Enablement Specialist to design and deliver world-class learning experiences that empower customers, partners, and employees to maximize the value of our IT observability and AIOps solutions.

As a key driver of product adoption and technical proficiency, you will collaborate with subject matter experts and the internal training team to create engaging, role-based learning programs tailored to different user personas. Your work will directly enhance product expertise, drive business outcomes, and support LogicMonitor’s growth.

This role requires a strategic thinker with a passion for education, instructional design, and technology. If you’re ready to make an impact by shaping enablement strategies that elevate user success, we want to hear from you.

Here’s a Closer Look At This Key Role

Design Engaging Learning Experiences

• • Develop interactive, scalable training content, including e-learning courses, videos, simulations, assessments, hands-on labs, podcasts, and more.
  • Apply best practices in instructional design, multimedia learning, and real-world application-based training to maximize engagement and retention.
  • Translate complex technical concepts into clear, digestible content for both technical and non-technical audiences.
  • Leverage LMS platforms, AI-powered learning tools, and multimedia production technologies to enhance training delivery and engagement.
  • Continuously update training materials to align with product releases, best practices, and user feedback, incorporating engagement analytics.
  • Innovate with AI-driven learning, gamification, microlearning, and adaptive learning techniques to elevate training impact.

Collaborate Cross-Functionally

• • Develop product expertise through self-study, SME discussions, and hands-on practice to quickly become a LogicMonitor expert.
  • Partner with Product, Solutions, Support, and Marketing teams to gather insights, align content with strategic initiatives, and refine training materials.
  • Balance diverse stakeholder expectations while ensuring instructional integrity and a user-centric learning experience.
  • Align with the Global Training team to maintain consistency, quality, and scalability across all enablement programs.
  • Actively contribute to team meetings, quarterly strategy sessions, and working groups to align learning initiatives with business goals.

Develop Deep Product Expertise

• • Become a subject matter expert on the LogicMonitor platform to ensure training materials reflect current product functionality, best practices, and real-world use cases.
  • Understand customer pain points and business goals to create learning experiences that address real-world challenges
  • Ensure all training content aligns with LogicMonitor branding, messaging, and go-to-market strategies.

Project Management

• • Manage multiple projects simultaneously, effectively prioritizing tasks to meet deadlines and business objectives.
  • Implement structured project plans and rapid prototyping methodologies, incorporating feedback and product updates efficiently.
  • Proactively identify and mitigate risks or blockers to prevent disruptions
  • Utilize project tracking tools to monitor progress, document decisions, and drive seamless collaboration with stakeholders.

What You’ll Need

• Bachelor’s degree in Education, Marketing, Communication, IT, a related field, or equivalent experience.
• 6+ years of experience in product enablement, customer education, instructional design, or technical training within SaaS, IT, or observability industries.
• Strong technical writing skills, with the ability to simplify complex concepts for both technical and non-technical audiences.
• Proficiency in learning technologies, including:

• E-learning authoring tools (Articulate, Captivate)
• Multimedia production software (Camtasia, Adobe Premiere)
• GenAI tools (ChatGPT, ClueSo, WellSaid)
• Virtual lab environments (CloudShare, Instruqt)
• LMS platforms (Skilljar, Intellum, Thought Industries)
• Enterprise productivity tools (Google Suite, Asana, Confluence)
• Experience in IT observability, operations, or cloud technologies is a plus.

Minimal travel (<10%), with regular in-office collaboration in Austin expected.
Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 05/12/2025

LogicMonitor is an Equal Opportunity Employer

At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#BI-Hybrid

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary Range For This Role Is

$94,815—$100,000 USD

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.

About Organization

We’re in the midst of an information revolution, and monitoring is at the center of it. Businesses are moving from asking, “What happened?” to predicting what’s coming, solving problems before they start and using data to unlock opportunities.

At LogicMonitor, we’re committed to expanding what’s possible for businesses by advancing their technology. After all, monitoring shouldn’t just help businesses see what’s in front of them—it should create new ways for them to grow. Here’s how we live our vision:

Turn It On - Today, monitoring keeps the world of business turning. LogicMonitor comprehensively monitors infrastructures, from on-premises to the cloud. Within minutes, we make it possible for businesses to advance their technology, ensuring airline passengers aren’t stranded due to system outages, food stays at safe temperatures and spinning wheels don’t interrupt our favorite streaming shows.

Turn the Dial - We believe monitoring should do more than visualize today’s information—it should open up new ways for businesses to grow. We go above and beyond to empower our customers, seeking to be the most extensible monitoring platform in the world. When our customers can solve problems before they start, they can move their focus from maintenance to innovation.

Turn the Corner - As artificial intelligence and machine learning turn from sci-fi promises to everyday realities, our technology is enabling businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision.

Our company has a global presence with offices in Santa Barbara, Austin, London, India, Australia, and Singapore.