This role will report directly to the VP, Device Care Centers and is responsible for developing and delivering the learning technology strategy that will enable the operations within each department in becoming a high-performance learning organization. The Sr Manager of Learning Experience and Content Creation will be both the instructional Designer (who is responsible for consulting with internal stakeholders to recommend learning solutions, designing, and developing solutions that meet and/or accelerate business objectives), and the Training Leader (who is responsible for supporting and managing the training activities across various shifts).

This person stays informed of current learning methodologies and technologies for a varied and diverse adult workforce. Has knowledge of a variety of learning methodologies, recommends appropriate and innovative solutions, and completes the design and development of all web-based, virtual, on-the-job, and classroom materials. As the Sr Manager, they will lead and inspire the innovation and training team and create solid professional relationships with management at all levels within the business.

What will be my duties and responsibilities in this job?

• Consult with subject matter experts to understand business objectives and uncover learning needs
• Advise internal clients on cost-effective methods of training delivery that impact learner performance and, ultimately, business performance
• Complete analyses of learning needs and objectives for the defined project.
• Define key performance indicators (KPIs) by which to measure project success
• Gain agreement on a learning approach that achieves KPIs and supports and/or accelerates business objectives
• Build a deep understanding of the business (where we are, where we are headed, strengths and challenges) and strong business relationships so that we are best positioned to diagnose current and anticipate future needs
• Create learning experiences that support or accelerate business objectives using a variety of learning methodologies appropriate for a diverse adult direct labor and middle management workforce.
• Remain current on existing and emerging learning methodologies and
• technologies
• Own the design and build of fit-for-purpose, cost-effective, sustainable solutions, leveraging a digital first approach when appropriate
• Work with subject matter experts to transform knowledge into learning solutions
• Develop sound training deliverables including design documents, storyboards, job aids, participant and instructor guides, and accompanying materials.
• Communicate project status to the project manager and other key stakeholders, ensuring that all deliverable deadlines are met.
• Provide process improvement recommendations.
• Work with stakeholders to understand the desired business outcomes and training outcomes at the start of a project.
• Work with internal partners to obtain and report on learning-related data
• Conduct and participate in project review meetings.
• Provides general oversight, leadership and technical direction for learning.
• Mentor and develop the learning and development teams including training team.
• Management System (LMS) requirements.
• Manages the day-to-day operations and maintenance of the learning system by collaborating with various departments.

What are the requirements needed for this position?

• 5 years of instructional design experience
• 5 – 7 years in a training and development function
• Expertise on a variety of Learning Management Systems – Workday preferred
• Experience with leading and executing development projects to address customer LMS
• Digitally-savvy, is aware of and keeps pace with technology that can be used to deliver innovative solutions.
• Must be metrics driven utilizing benchmarking and analysis to create, revise and reshape instructional programs.

What other skills/experience would be helpful to have?

• Bachelor’s degree preferred in adult learning, instructional design or related field
• Experience working in a fast-paced organization within the technology, mobile, or financial services sectors
• Familiarity with Workday LMS

Pay Range

$86,000.00 – $143,700.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

02/24/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

About Organization

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.