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Description
At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
If you love a challenge, have experience leading training delivery teams in fast paced operational environments, and have a passion for learning, we want you on our team. Ring Customer Service has an opening for a Senior Training Manager on our Global Learning and Quality team. This team is a cross-functional support team consisting of Learning Experience, Training Delivery, Quality Assurance and Leadership Development. We drive service excellence within customer support through collaboration to support business deliverables, ensuring frontline teams are equipped with the knowledge, skills and behaviors necessary to provide an exceptional customer experience. We are seeking a Senior Training Manager to join our Learning Organization, to lead our training delivery team.
If you are a professional who thrives in a dynamic, ever-changing environment and you have a strong background in contact centers, training and team management, we want to speak with you!
In this role you will be responsible for managing the training needs of all employees at our internal sites and inspect training delivery standards at our vendor teams. We need an individual who thrives in a dynamic, fast-paced environment with the capacity and experience to lead a team of trainers. This role will assist in defining the learning strategy and then following through to deliver impactful business results through implementation and delivery of the training across our customer service teams.
We are looking for a team player who not only leverages their own team to respond effectively to a variety of training scenarios, but is able to work closely with stakeholders to effectively prioritize and deploy training programs based on customer need – from training processes at scale to ongoing leader development. To be successful in this role you’ll need to be well organized, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly.
Key job responsibilities
Basic Qualifications
Preferred Qualifications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon