Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Why Ciena

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families; and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important. We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute

Reporting to the Senior Manager of Learning, as a Senior Technical Learning Developer, you will play an important role in developing courseware to support new and existing products, often though not exclusively, in conjunction with the Product Division.

• You will partner with subject matter experts (SMEs), hardware and software developers, and other teams to acquire a deep understanding of products and services, to translate sophisticated information into simple, polished, and engaging content with the right text and illustration mix for target audiences.
• You will contribute to creating clear and accurate technical content under guidance from the lead writer by applying instructional design knowledge principles, tools, and Ciena processes, products, and technology, with guidance from senior team members.
• You will address and rectify errors that were identified by team members in technical content, incorporate basic changes to technical content from senior team members, SMEs, and/or reviewer feedback.
• You will assist in the making of instructional videos, produce content, design program workflow and measure the effectiveness of programs.
• You will restructure raw content into concise and engaging eLearning modules while coordinating with senior team members and SMEs.
• You will develop creative content for videos and engaging storyboards for e-learning modules (WBT courses, videos, simulations, scenarios), hands-on lab exercises (VILTs) and instructor-led lecture training (ILTs).

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is accountable for resolving issues quickly and delivering against aggressive deadlines.
• Relationship builder – you’re capable of building trusted internal and external working relationships quickly with an ability to capture, paraphrase, prioritize and propose rapidly against customer needs, translating into distinct use cases.
• Customer first – what’s important to the customer is equally important to you. You make understanding their needs, expectations and circumstances a priority.
• A high level of comfort in working independently or as part of a multi-faceted and matrixed team network.
• You embrace change – thriving in a multi-faceted, multi-team environment of ever-changing and often competing priorities.
• Communication expertise – you possess the ability to clearly articulate technical issues and tailor your message to the audience to ensure understanding and agreement.
• A dedication to ongoing learning – with a desire to continuously expand your knowledge and explore emerging eLearning techniques and technologies.

The Must Haves

• Technical/engineering degree, professional certifications, or equivalent hands-on professional experience working with live networks, coupled with a background in instructional design/technical content writing or technical training delivery (trainer)
• Experience in Telecommunication, Network Consultant or Network Support Engineering.
• Demonstrated, hands-on understanding of technical L3 routing concepts such as VPN, MPLS, L2/L3 Routing and related Switching protocols.
• Technical background in SD-WAN and software-based routing technologies
• Proven ability to conceptualize technical-functional content into something creative, engaging, and interesting to target audiences.
• Experience creating and explaining network topology diagrams created using tools like PowerPoint or Visio
• A welcoming, collaborative, enthusiastic ability to mentor junior learning developers, and help them mature and iteratively refine their content
• Attend meetings held in morning Eastern US time zone (EST) multiple days per week
• Experience using Office 365: Word, PowerPoint
• Experience using project management tools: Trello

Assets

• Knowledge of a variety of eLearning development tools/course authoring tools including Camtasia, Captivate, Storyline, and Visio, and how to review content created using those tools
• Project management professional certification (CAPM, PMP)
• Agile or Scrum certifications (Certified Scrum Master CSM, Agile Certified Practitioner PMI-ACP)
• Detailed understanding of learning management systems (LMS) design, development, and implementation
• CCNA/CCNP trained/certified (please provide valid certification ID number with your application)
• Experience working with Agile-based Scrum teams, associated tools (like Confluence and Jira), and artifacts (epics, stories, and functional specifications)

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

About Organization

Ciena (NYSE:CIEN) is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation. We prioritize deep, collaborative relationships within our teams, and alongside our customers, partners, and communities—local and global.