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Instructional Design & Technology

Senior Manager, Learning & Development

Job Type Full-Time  
Experience Level Mid   Senior  
Organization Type Corporate L&D  
Pay Range TBD  

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.   

Who We Are:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.

Title: Senior Learning and Development (L&D) Manager 

What You’ll Do:

Position Overview: We are seeking a dynamic and experienced Senior Learning and Development (L&D) Manager to join our growing, global InsureTech company. As the Senior L&D Manager, you will be responsible for developing and executing comprehensive learning and development strategies that support the growth and success of our organization. You will partner and collaborate with stakeholders to design, implement, and evaluate innovative learning initiatives. The ideal candidate will possess strong leadership skills, a strategic mindset, and a deep understanding of the tech product industry. 

  • Learning Strategy Development: Develop and execute a strategic learning and development roadmap aligned with the company’s goals and objectives. Identify key learning needs and trends within the Product vertical to drive the design and implementation of relevant learning programs and initiatives. 
  • Team Collaboration: Build strong partnerships w/ SMEs, HR Business Partners, and the broader L&D team to foster a high-performance work environment that promotes innovation, creativity, and continuous learning.  We love to have fun and work hard. 
  • Training Program Development: Oversee the design, development, and delivery of comprehensive training programs for employees across various departments. Collaborate with subject matter experts to create engaging and impactful learning experiences, including e-learning modules, instructor-led training, simulations, and other relevant learning materials.  Partner with the ID on more complex initiatives and design needs. 
  • Performance Support and Onboarding: Develop and implement onboarding programs that effectively integrate new hires into the InsureTech environment. Create performance support resources, job aids, and knowledge repositories to enhance employee performance and productivity. 
  • Learning Technology and Systems: Partner with the L&D team to evaluate, select, and implement learning management systems (LMS) or other technology platforms to facilitate the delivery, tracking, and reporting of learning initiatives. Stay abreast of emerging learning technologies and tools to enhance the effectiveness and efficiency of learning programs. 
  • Learning Needs Assessment: Conduct ongoing needs assessments to identify skill gaps and performance improvement opportunities. Collaborate with stakeholders and HR partners to design and implement targeted learning interventions that address identified needs and support talent development. 
  • Evaluation and Continuous Improvement: Establish metrics and evaluation frameworks to measure the effectiveness and impact of learning initiatives. Analyze data and feedback to identify areas for improvement and make data-driven recommendations to enhance the quality and relevance of learning programs. 
  • Vendor Management: Manage relationships with external training vendors, consultants, and subject matter experts to leverage their expertise and resources in supporting the company’s learning and development needs. Negotiate contracts, monitor performance, and ensure the delivery of high-quality training services. 
  • Compliance and Regulatory Training: Ensure compliance with industry regulations and requirements by designing and delivering training programs related to compliance, ethics, data privacy, and other relevant topics. 
  • Stakeholder Engagement: Collaborate with business leaders, department heads, and HR partners to understand organizational needs, align learning initiatives with business objectives, and foster a culture of learning and development. Build strong relationships with stakeholders to promote engagement and support the implementation of learning strategies. 

What You’ve Done:

  • Education: Bachelor’s or Master’s degree in Human Resources, Organizational Development, or a related field. Relevant certifications in learning and development, talent management, or instructional design are highly desirable. 
  • Experience: Minimum of 8 years of progressive experience in learning and development, with at least 3 years in a managerial or leadership role. Experience in the insurtech or insurance industry is preferred. 
  • Industry Knowledge: Solid understanding of the insurtech industry, including emerging trends, technologies, and regulatory requirements. Familiarity with SaaS products, processes, and customer needs. 
  • Leadership Skills: Demonstrated ability to lead and inspire a team of L&D professionals, fostering a collaborative and high-performance culture. Strong strategic thinking, decision-making, and problem-solving skills. 
  • Basic instructional design skills (I.e. MS Suite, Camtasia, etc.) 

What We Stand For:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.   

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. 

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.  

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.