Work Location:

Mount Laurel, New Jersey, États-Unis d’Amérique

Hours

40

Pay Details

$110,760 – $166,400 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business

Ressources humaines

Job Description

The Senior Manager, Global L&D Facilitation is accountable for leading a cross-border team of facilitators as they deliver high impact learning programs throughout TD Bank. The role is responsible for designing and implementing the global facilitation strategy to ensure colleagues are appropriately aligned and upskilled to deliver solutions that enhance employee skills, deliver against business objectives, and support TD’s learning culture.

Depth & Scope

• Acts as practice leader and/or top level expert within own specialized area
• Serves as key contact and the subject matter expert within area of expertise
• Develops policies and practices that are aligned with overall Human Resources strategy
• Oversees programs / services / issues that are highly complex, have wide scope / impact, and require broad business knowledge
• Works closely and effectively with HR partners in the businesses and other specialized areas
• Understands differing needs of business units / functions and adapts advice within overall strategy and policy
• Identifies and escalates issues having broad corporate implications / risks
• Leads a team of Human Resources professionals
• Ensures business partners and Human Resources are provided with high quality advice and support
• Shares expert knowledge, provide advice and counsel to business management and Human Resources teams
• Contributes to special initiatives by representing TDBFG / the business internally and externally, as a subject matter expert
• Monitors and communicates the effectiveness of strategies, programs, and practices related to own area of expertise
• Ensures programs and practices continue to meet business needs, comply with internal and external requirements, and align with Human Resources priorities
• Develops and manages a team of high quality resources through recruitment, training, coaching, and performance management
• Oversees the development of the departments business plan and monitor actual results
• Leads and follows-up on action planning to address Employee survey results
• Ensures integration of other areas of expertise in the development and delivery of programs and policies, as appropriate
• In partnership with appropriate HR practitioners, develops implementation strategies, anticipating HR issues beyond own area of expertise

Education & Experience

• Bachelor’s degree or progressive work experience in addition to experience below
• 10+ Years of related experience
• In depth knowledge of a specialized Human Resources function
• Expert communication, facilitation and presentation skills
• Proven ability to deal with all levels of management
• Strong Customer Service orientation and ability to establish strong working relationships with internal and external clients

Preferred Qualifications

• Experienced Learning & Development practioner with a proven history of developing and deploying impactful solutions at scale.
• Experienced in creating a vision, framework, and mobilizing teams to effectively deliver training
• Proven experience in a global, matrixed organization, ideally within the financial services industry
• Strong understanding of adult learning principles, facilitation techniques and training technologies
• Undergraduate and Post graduate degree preferred

Customer Accountability

• Understands and supports the Banks Customer Service Strategy
• Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers – WOW at every opportunity
• Leads, coaches and models quality service delivery at every interaction
• Supports the ongoing improvement of the partner/Customer experience

Employee And Team Accountability

• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
• Supports the creation of goals and objectives for the business unit/function. Communicate those goals and objectives to the team
• Builds capability support / execute plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
• Role models behaviors consistent with TD’s leadership profile, customer and employee experience agendas and risk and control culture
• Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience
• Leads, coaches and develops a highly effective team by ensuring on-going training and performance and development management

Shareholder Accountability

• Represents TD at civic, professional and bank-sponsored events; serves on non-profit boards and participates on professional organizations
• Represents the franchise both internally and externally; develop and maintain relationships with major clients, regulators, and the investment community and, with other TD leaders, support a high, positive public profile for the TD franchise
• Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with Best Run concepts and overall enterprise strategy and objectives
• Participates in establishing and executing plans and goals for the Business to drive toward results
• Develops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight
• Provides financial reports and analysis including budget variances to management on a regular basis
• Communicates business strategies, programs and practices establish and operate change strategy throughout the organization
• Delivers business services, functions and capabilities that optimize the use of process, technology and our people, and take advantage of TD’s scale and operating model
• Ensures TD is a best run, integrated, customer-focused, growth organization
• Understands business unit/functions own risk appetite statement, objectives for risk and control, and measures, where applicable, making sure these are aligned with TD’s Risk Appetite
• Ensures that the business / function operate within TD’s Risk Appetite by tracking key metrics against its policies, procedures and limits
• Successfully completes all required job specific, compliance-related training and ensure team members complete all required training
• Understands, utilizes and follows compliance/risk and control programs
• Consults with all risk functions in the development and documentation of policies, procedures and controls, for all department processes
• Ensures ongoing compliance with internal / external audit and regulatory requirements
• Provides prompt and comprehensive response to all external audit, regulator and compliance requests and findings
• Maintains appropriate records of action plans.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Organization

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD and why TD is a great place to work.