Senior Learning Specialist

Job Description 

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

Toyota’s Dealer Funding Team is looking for a passionate and highly motivated Senior Learning Specialist who has affinities for learning and development.

The primary responsibilities of the role are to:

• Create, design, and maintain Dealer Funding training and informational materials including but not limited to policies, procedures, & processes updates.
• Communicate and educate the Dealer Funding Team on these materials through facilitation of new hire training, formalized learning sessions, & real-time information sharing sessions.
•  Identify and analyze opportunities for increasing process efficiencies and compliance.
• Implement surveys, knowledge checks, and other creative ways to gauge team member’s understanding of procedural or process changes post-training.

Reporting to the Dealer Funding Manager the person in this role will support the Dealer Funding department’s objective to support TFS’ Dealer Funding teams.

What you’ll be doing 

• Develop, update, and maintain Dealer Funding informational material and facilitate formalized learning sessions.
  • Maintain fluency of FOPP, TT&R, Knowledge, FSBs, and other resources to ensure funding compliance.
  • Design instructional material that is clear, concise and aligns with Brand Expectations.     
  • Collaborate with Sales Operations, peers, and leadership to provide the Dealer Funding Team with timely, accurate, and valuable information sessions.
• Arrange and conduct real-time information sharing sessions for Dealer Funding Team Members
• Oversee all logistical set up for training classes; including but not limited to room reservations, course materials, room set up, system access, scheduling guest speakers, etc.
• Deliver all content and facilitates training, utilizing various available learning channels as required for newly hired team members, existing team members as well as corporate partners.
• Observe and monitor new hires throughout training and provide constructive feedback and coaching.
• Stay current with compliance trends and areas of organizational risk.
  • Identify and address learning opportunities with leadership team to support the understanding of policies and procedures to ensure compliance and customer satisfaction. Ensure information sessions regarding policy and procedural updates are delivered timely and uniformly across the enterprise.
  • Provide continuous education to team members.
  • Report completion of training by all attendees to applicable stakeholders
• Coordinate with Dealer Funding Subject Matter Experts (SMEs) supporting the department’s real-time updates.
  • Coordinate individualized learning sessions for team members.
  • Analyze reporting data to identify areas of opportunity for growth and learning agility.
  • On-site liaison for Dealer Funding Team training needs
  • Responsible for organizing DFT’s internal audit needs – compiling and reporting results.
  • Maintain electronic learning database and learning plans for the department.
  • Provide feedback of SMEs to leadership on development opportunities

What you bring 

• High School Education or Equivalent
• Strong attention to detail and organizational skills
• Good written and verbal communication
• Knowledge of Microsoft applications
• Work collaboratively with team members
• Meet standard performance expectations
• Maintain regular and predictable attendance to support team and business objectives.
• Able to work flexible hours, which may include day, evening and weekend hours, holidays and mandatory overtime
• Be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy)

Added bonus if you have 

• Technical Writing
• Instructional Writing and Design

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Vehicle purchase & lease programs
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)