At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

Team Overview

As an Instructional Designer, you’ll be joining the Sales Operations team to help achieve their goals of supporting the revenue team. This can be accomplished in the form of sales process support, reporting, training, as well as coordinating various areas of the business. To provide the tools needed for sales team members, sales operations will collaborate with multiple departments, from marketing to project management to engineers, to ensure roadblocks to closing revenue are overcome.

Key Responsibilities

• Lead the design and development of high-quality, engaging, and effective learning experiences.
• Apply instructional design theories, practice, and methods to create innovative learning solutions.
• Develop and curate content for various learning modalities, including e-learning, instructor-led training, blended learning, and microlearning for product training, new hire onboarding, sales skills, etc.
• Manage the RapidScale University SharePoint site.
• Ensure all content is accurate, up-to-date, and aligned with learning objectives.
• Manage multiple instructional design projects from inception to completion, ensuring timely delivery and adherence to budget.
• Coordinate with cross-functional teams, including subject matter experts, L&D leaders, and solutions engineers.
• Conduct thorough needs assessments to identify learning gaps and determine appropriate learning solutions.
• Analyze learner profiles and performance data to tailor instructional strategies.
• Develop and implement evaluation strategies, like the Kirkpatrick Model, to measure the effectiveness of learning programs.
• Use feedback and data to continuously improve instructional materials and approaches.
• Leverage the latest educational technologies and tools to enhance learning experiences.
• Stay current with emerging trends in instructional design and technology.
• Lead instructional design initiatives and contribute to the strategic direction of the learning and development team.
• Work closely with stakeholders to ensure learning solutions meet business needs and objectives.
• Ensure all instructional materials comply with organizational standards and industry regulations.
• Maintain documentation and records of instructional design processes and outcomes.

Qualifications

• Bachelor’s degree in a related discipline (i.e. Instructional Design, Education, Learning Technologies ) and 4 years’ experience in a related field (i.e. instructional design, e-learning development). The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; or 8 years’ experience in a related field
• Proven track record of designing and implementing successful training programs.
• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Rise36, Adobe Captivate, Camtasia, Surge9).
• Experience with gamification, microlearning, and mobile learning solutions.
• Experience with Learning Management Systems (LMS) and other educational technologies.
• Strong understanding of instructional design models (e.g., ADDIE, SAM).
• Ability to create engaging and interactive learning experiences.
• Strong graphic design skills and familiarity with design software (e.g., Adobe Creative Suite).
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Ability to collaborate effectively with subject matter experts, stakeholders, and team members.
• Ability to analyze learning needs and evaluate the effectiveness of training programs.
• Experience with data analysis and reporting tools.

Preferred Qualifications

• Master’s degree in Instructional Design, Education, Learning Technologies, or a related field.
• Relevant certifications such as Certified Professional in Learning and Performance (CPLP) or similar.
• Demonstrated ability to innovate and apply new instructional design trends and technologies, like AI or AR/VR

USD 72,200.00 – 108,200.00 per year

Compensation

Compensation includes a base salary of $72,200.00 – $108,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Organization

Cox Communications is committed to creating more moments of real human connection. We bring people closer to family and friends through technology that’s inspired by a culture that puts people first, and we’re always working to improve life in the communities we serve. Our world-class broadband applications and services are helping create smart homes and smart cities that will bring more comfort, convenience, security, entertainment and connectivity to the lives of the people we serve.

Our company is full of dreamers and doers; people who make plans and who make things happen. And, of course, people who have fun doing it. In short, people like you.

Join the Cox team and make your mark!